We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP CONCUR INFO SAP Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, SAP Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about SAP Concur: Founded 1993 Employs over 6900 people worldwide Serving over 52 million users within 43k clients in more than 150 countries Rewarded by Glassdoor as one of the best places to work in 2016, 2017, 2018 About the team If you want to start your career in one of the fastest growing international companies and join a group of passionate fun people from all over the world - this is a place for you! Are you hungry for knowledge & development? If your answer is yes, then it is you we are looking for.
We are passionate about hiring, developing and rewarding great people. In our team we work in a multicultural environment, we reward great people, who are always ready to help each other. The team members engage in ongoing development – personal and professional through continuous training. We offer cooperation with diverse people – clients and colleagues.
As Client Support Representative, you will be responsible for: Researching with the customer to fully diagnose the issue; responding to the customer within established timelines utilizing standardized solutions. Resolving straightforward cases immediately; determining resources required to resolve more complex cases. Troubleshooting cases and following appropriate documentation steps to annotate all activities undertaken in order to resolve. Escalating unresolved customer issues as necessary to ensure timely resolution. Routinely updating the customer on open cases to gain additional information or advise of status. Interfacing with other SAP Concur departments as necessary to resolve customer issues. Developing and maintaining working knowledge of SAP Concur products including new releases and products. What you bring The necessary requirement for this role is fluent English and French. Experience with troubleshooting software/hardware issues is a plus. Prioritization, time management, communication with clients and fast learning in a fast-moving environment. Work and Employment type: Regular, full time Flexible schedule Location: Buenos Aires, Argentina Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 408911 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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