The Collections Manager will manage Collections teams working per established service levels and agreed terms with clients cordially and courteously; liaise with Partners and other Business Professionals in Centers and markets to ensure that collections activities are coordinated and escalated as necessary.
Responsibilities: Manage teams of Collections Supervisors and Coordinators and guide them in an effective manner.Monitor work levels and manage capacity among members of the Collections teams.Serve as the primary point of contact for In-Market Finance leads on the status of collections activities and inventory issues.Liaise with In-Market Finance personnel, Partners, Client Support teams, management, and others to ensure that receivables are followed up promptly by the Firm's standardized best practice and agreed-on service levels.Ensure escalation of issues that may delay, impact, or prevent payment of invoices.Minimize aged outstanding debts and the risk of write-offs and bad debt.Ensure regular and effective reporting to keep relevant stakeholders informed regarding inventory and collections status.Exchange ideas and information effectively, concisely, and logically, while being sensitive to audience diversity.Exercise a required degree of tact and diplomacy when dealing with others and in handling sensitive issues.Skills and Experience: Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses.Extensive credit and collection process experience; international experience preferred.General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements.Keen attention to detail and effective organizational skills.Excellent English verbal and written communication skills.Good working knowledge of MS Office applications (e.g., Excel, Word, Outlook).Must be confident to escalate and ask questions, especially when being asked to deviate from standard processes.Knowledge and experience of financial systems (SAP preferred) but not required.Able to prioritize and handle multiple tasks to meet deadlines.Able to perform at high levels in a fast-paced, ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when required.Strong problem-solving and analytical skills.Able to anticipate work needs and follow through with minimum direction, following up on own initiative.Flexible to work a reasonable shifting schedule is required.
#J-18808-Ljbffr