The collections analyst will oversee accounts receivable management by actively tracking invoice status, identifying delinquent accounts and potential bad debt reserves, and handling disputed invoices. They will provide weekly updates on cash collections compared to targets and forecasts. Additionally, the role involves seeking opportunities to enhance the billing-to-collections process to achieve more predictable and improved cash flow.
Responsibilities:Proactively contacting customers via phone, e-mail, or other approved means to achieve timely payments.Utilizing and maintaining accurate collections follow-up in Get Paid.Preparing statements of account.Enlisting, supporting, and working closely with all functional managers, Product Line managers, and Key Sales & Account Managers to accelerate the collection process, in alignment with company goals & strategies through regular communication and building strong internal and external business relationships.Escalating trends of delinquent accounts to immediate manager and key stakeholders.Working closely with the Billing team on invoicing queries, and unbilled revenue, to ensure timely resolution.Performing other assigned tasks and duties necessary to support the Order to Cash function.Collecting invoices, following collection strategies, and following up on issues.Requirements:5+ years of collections experience in any industry.Strong reporting, research, analysis, communication, and organizational skills, as well as self-starting ability.Familiarity with contracts & laws relating to collections.Complete knowledge of Microsoft Office, database, and Get Paid software; advanced Excel skills.Bachelor's degree in accounting or finance, or equivalent industry experience.Advanced English proficiency.
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