Cloud Operation Engineer

Parexel Cloud Infrastructure Solutions is seeking a motivated Cloud Operation Engineer to join our global team. Cloud Operations actively engage with customers to identify support issues proactively and reactively in areas such as connectivity and infrastructure support within a well-established Azure Environment.
Key Accountabilities: Respond to queries and issues via ticketing system.Troubleshoot and fix technical faults and issues.Diagnose issues and explain technical details clearly.Ensure all knowledge base documentation is accurate and up to date.Participate in out-of-hours activities including On-Call.Ensure timely responses to end user issues and incidents received via Email or Service desk tools.Engage actively through communication and all forms of interaction with end users to understand, troubleshoot, and identify resolutions to issues.Skills: Ability to function in a global organization with a flexible and dynamic team environment.Proven ability to work in a fast-paced environment with shifting priorities.Strong analytical and problem-solving skills.Ability to work with cross-functional teams and communicate effectively.Excellent communication and interpersonal skills.Strong presence and presentation skills.Knowledge and Experience: A seasoned IT professional with experience in providing IT services within a large hybrid Azure Infrastructure ecosystem.
At least 2+ years of experience in a technical support role.Solid understanding of Microsoft Azure.Experience with scripting/automation technologies (Azure DevOps, PowerShell, ARM, YAML, Terraform).Education: B.A. or B.S. in Computer Science or equivalent degree or industry experience.
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