We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
PURPOSE AND OBJECTIVES: GCF's mission is to support our Customer Success organization with a holistic deal support experience, delivering end-to-end Commercial Finance Services, to ensure that our customer success is sustained for the long term through high quality, profitable and compliant commercial contracts.
In the workstream of Cloud Contract Exception Management, we will establish an extended team to support our core team in delivering against critical sales support targets. The team will be responsible for Cloud Contract Exception Management compliance review, process enhancement, and operational governance. It will drive standards adoption and quality initiatives within the cross-product operations scope for all SAP cloud products.
EXPECTATIONS AND TASKS: Review exception requests for standards and guardrails compliance Drive programs for contract exception approval automation Prepare audience-appropriate content for enablement and validation of stakeholders Define and implement controls, verify that evidence is collected and documented centrally by cloud products Ensure contract adherence to established product operations standards Improve review times and completion rates with LoB/product specific operations teams Support sales and field escalations regarding quote completion and delivery Manage key messaging related to standard and exceptional cloud contract clauses Identify and drive process improvement projects/initiatives Enable sales teams on potential risks and pitfalls Support audit controls/findings related to contract exceptions management process EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES: Master's degree preferred, minimum Bachelor's degree in Law required In-depth understanding of SAP's business and market position related to SAP's cloud product offering Excellent analytical skills Ability to deliver high-quality work under time constraints Highest level of flexibility, integrity, and confidentiality Strong focus on customer and employee experience Ability to deep dive into topics for full understanding of complex processes Experience collaborating with various cultures across multiple time zones WORK EXPERIENCE: 3-4 years of experience in legal contract reviews Knowledge of SAP products and services is useful Work experience in business management or related field required Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems required Experience in day-to-day interaction with multiple stakeholders Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation Strong skills in Microsoft Office and willingness to learn new applications Strong sense of urgency and experience managing risk Proactive and independent working style Excellent verbal and written communication skills in English Proven success in engaging people from different cultures Broad understanding of SAP's strategy and organizational structure Ideally experience in operations of one or more cloud products SUPPORT EVALUATION CRITERIA: Manage and coordinate contractual exception reviews of cloud contracts Work according to best practices, addressing process improvement areas Consult with other business and functional units to facilitate review processes Negotiate and align complex operational topics across all SAP Cloud LoBs Be knowledgeable about cloud operational standards Be Single-Point-Of-Contact for assigned SAP cloud deviations Assist leadership by providing data analysis Work Attitude: Punctuality and attendance: Available and responsive online Task Management: Ability and willingness to multi-task Reliability: Completion of tasks and follow-up within required time Quality: Production of accurate and thorough work Ethics: Pro-active work ethic and strong initiative Independence: Competence in performing work with little supervision Productivity and performance: Production of required volume of work Communication: Effectively express complicated documents Social & Culture: Interpersonal Relationships: Cooperation and communication with co-workers Initiative: Ability to seek out new tasks Judgment: Good judgment and decision-making skills Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company, we are purpose-driven and future-focused, ensuring every challenge gets the solution it deserves.
We win with inclusion SAP's culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We are committed to Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, or other protected statuses.
Requisition ID: 402258 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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