Cloud Contract Exception Management Process Specialist At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
PURPOSE AND OBJECTIVES: GCF's mission is to support our Customer Success organization with a holistic deal support experience, delivering end-to-end Commercial Finance Services, to ensure that our customer success is sustained for the long term through high quality, profitable and compliant commercial contracts.
In the workstream of Cloud Contract Exception Management, we will establish an extended team to support our core team in delivering against critical sales support targets. The team will be responsible for Cloud Contract Exception Management compliance review, process enhancement, and operational governance.
EXPECTATIONS AND TASKS: Review exception requests for standards and guardrails compliance.Drive programs for contract exception approval automation to significantly reduce risk.Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders.Define and implement controls, verifying that evidence is collected and documented centrally by cloud products.Ensure contract adherence to established product operations standards.Improve review times and review completion rates with LoB/product specific operations teams.Support sales and field escalations regarding quote completion and delivery.Manage key messaging related to standard and exceptional cloud contract clauses.Identify and drive process improvement projects/initiatives.Enable sales teams on potential risks and pitfalls.Support audit controls/findings related to the contract exceptions management process.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES: Master's degree preferred, minimum Bachelor's degree in Law required.In-depth understanding of SAP's business and market position related to SAP's cloud product offering.Excellent analytical skills, able to grasp and structure complex problems.Ability to deliver high-quality work under time constraints and in rapidly changing environments.Highest level of flexibility, integrity, and confidentiality.Strong focus on customer and employee experience and their continuous improvement.Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios.Experience in collaborating with various cultures across multiple time zones.WORK EXPERIENCE: 3-4 years of experience in legal contract reviews and presenting the legal overview clearly.Knowledge of SAP products and services would be useful.Work experience in business management, technical operations management/process design, or related field required.Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems required.Experience in day-to-day interaction with multiple stakeholders across various time zones.Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation.Strong skills in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook), and willingness to learn new applications.Strong sense of urgency and experience managing risk.Proactive and independent working style, goal-oriented, and affinity to structure.Excellent verbal and written communication skills in English.Proven success in engaging people from different cultures, languages, and regions.Broad understanding of SAP's strategy, organizational structure, and SAP solutions.Ideally, experience in operations of one or more cloud products.SUPPORT EVALUATION CRITERIA: Job Knowledge: Manage and coordinate contractual exception reviews of cloud contracts.Work according to best practices, actively addressing process improvement areas.Consult with other business and functional units to facilitate the review processes.Negotiate and align complex operational topics across all SAP Cloud LoBs.Be knowledgeable about the cloud operational standards.Be Single-Point-Of-Contact for assigned SAP cloud deviations, review, negotiations, and approval.Assist leadership by providing data analysis.Punctuality and attendance: Available and responsive online, delivering on time.Task Management: Ability and willingness to multi-task, set priorities, and work/deliver with minimal guidance.Reliability: Completion of tasks and follow-up within required time.Quality: Production of work that is accurate, thorough, and neat.Ethics: Proactive work ethic and strong initiative.Independence: Competence in performing work with little or no supervision.Productivity and performance: Production of the required volume of work within the specified period of time.Communication: Express complicated or highly technical documents effectively.Social & Culture: Interpersonal Relationships: Co-operation, communication, and work with co-workers, supervisors, and others.Initiative: Ability to seek out new tasks and assume additional duties when necessary.Judgement: Demonstration of good judgment and decision-making skills.Bring out your best At SAP, we help ensure every challenge gets the solution it deserves. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We win with inclusion SAP's culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. We ultimately believe in unleashing all talent and creating a better and more equitable world.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 402258 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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