Client Services Associate | Major Construction Company

Join a growing team!An expanding roofing company is seeking a Customer Service Associate to deliver outstanding customer service.The company is committed to ensuring that customers have a pleasant experience and that operations run smoothly.They are looking for a professional, friendly, and highly organized individual with excellent communication skills to join their team.This role is crucial in supporting the business and ensuring that clients receive exceptional service.Key responsibilities: Provide excellent customer service, from initial inquiries to project follow-up calls and emails.Answer company phone lines, taking and routing accurate and concise messages, and streamlining communications to appropriate staff members via email or phone.Handle all administrative duties, including scheduling appointments, inputting leads, managing new hire paperwork, and organizing and sending out quotes.Additional duties as assigned.What do we value?Professionalism and friendliness, ability to communicate effectively and efficiently.Proficient in Microsoft Office Suite, with a high working knowledge of Excel, Word, Adobe, and Outlook.High level of organization and attention to detail.Previous experience in administrative and customer service roles, preferably with experience in the construction or roofing industry.Experience with House Call Pro, DocuSign, and CRM Software Management (preferred).Experience with Construction and/or Permitting (preferred).Strong customer service skills, organization, multitasking, and a self-starter attitude are a must!What do they offer: A collaborative and dynamic work environment.Opportunities for growth and professional development.A crucial role in supporting and ensuring the success of our expanding company.If you are a motivated individual with a proactive attitude and a strong desire to provide the best customer service, we want to meet you!Submit your application and join the team to help them create solid roofs and even stronger connections!100% remote work model to work under Eastern Time Zone.