Position: Client Experience Coordinator Company Overview: Leaders in remote adventure experiences, we bring the thrill of outdoor activities to clients all around the world.
We are committed to creating unforgettable experiences for our clients while also promoting sustainable and responsible tourism practices.
As a fully remote company, we value flexibility, innovation, and a strong team dynamic.
Job Description: We are seeking a highly motivated and detail-oriented Client Experience Coordinator to join our remote team.
In this role, you will be responsible for ensuring that our clients have a seamless and exceptional experience from start to finish.
You will play a crucial role in building and maintaining strong relationships with our clients, as well as coordinating and managing all aspects of their adventure experience.
Key Responsibilities: - Act as the main point of contact for clients, providing timely and personalized responses to inquiries, concerns, and requests - Collaborate with our adventure planning team to create customized itineraries for clients, taking into account their preferences and needs - Coordinate all aspects of the client's adventure experience, including transportation, accommodation, activities, and meals - Communicate with local partners and suppliers to ensure smooth and high-quality service delivery - Maintain accurate and up-to-date client records and documents - Monitor client satisfaction and address any issues or concerns promptly and effectively - Provide support to clients during their adventure, including troubleshooting and problem-solving as needed - Continuously seek ways to improve and enhance the client experience, and share feedback with the team - Assist with administrative tasks and other duties as assigned Qualifications: - Experience in hospitality, tourism, or a related field - 2+ years of experience in a customer service or client-facing role is a plus but not required.
- Strong communication and interpersonal skills - Excellent organizational and time-management abilities - Ability to work independently and in a remote team environment - Passion for helping people craft customized itineraries.
- Proficiency in Microsoft Office and other relevant software - Availability to work flexible hours, including weekends and evenings if needed Why Work with Us: - Fully remote and flexible work environment - Opportunities for growth and professional development - Collaborative and supportive team culture - Make a positive impact on the adventure travel industry Requirements: *Must be 18 and over *Authorized to work in the US, UK or Australia *WiFi and device required Join our team and be a part of creating unforgettable experiences for our clients while promoting responsible and sustainable tourism practices.
Apply now to embark on an epic adventure with us!