In Collaboration, We Are Hiring: Slovak-Speaking Chat Customer Support Representatives!
Join us in enhancing customer experiences as we partner with a leading Outsourcing/BPO company dedicated to providing exceptional support for an e-commerce platform.
We are on the lookout for motivated Slovak-speaking Chat Customer Support Representatives to join our dynamic team in Cluj-Napoca, Romania.
If you have a passion for helping customers and thrive in a fast-paced environment, this is the perfect opportunity for you!
Position : Chat Customer Support Representative (Slovak) Location : Cluj-Napoca, Romania Employment Type : Full-time Remuneration : Base salary + performance bonuses Key Responsibilities Customer Communication : Engage with customers through incoming emails, tickets, and chat, addressing product-related issues effectively.
Order Management : Assist customers in managing their orders and ensure a seamless experience.
Client Retention : Foster and strengthen client relationships, contributing to exceptional customer support and satisfaction.
Complaint Resolution : Recognize, record, and resolve customer complaints promptly and efficiently.
Process Adherence : Follow established processes and procedures to ensure high-quality service delivery.
Database Updates : Maintain accurate records in the customer database and document all activities meticulously.
Reporting : Identify common issues and communicate them to the support team for further escalation and resolution.
Who You Are Language Proficiency : C1 level written and verbal communication skills in Slovak proficiency in Croatian or Slovenian is a plus.
English Skills : B2 level in English to ensure effective communication.
Education and Experience : Preferably hold a college degree or have relevant work experience in customer service.
Tech-Savvy : Proficient in MS Office and familiar with ticketing systems for efficient problem-solving.
Customer Service Excellence : Strong customer service skills with a high level of motivation and enthusiasm.
Self-Organized : Capable of working independently and managing tasks effectively.
Satisfaction Improvement : Experience in measuring and enhancing customer satisfaction and loyalty is advantageous.
What We Offer You Flexible Schedule : Full-time shifts available, including a Monday-Sunday 24/7 schedule, with confirmed shifts from 9 AM - 6 PM and 3:30 PM - 11:30 PM.
Sign-On Bonus : Receive a €1500 sign-on bonus, paid in 11 installments.
Performance Bonuses : Earn up to €150 gross monthly in performance bonuses in addition to your regular salary.
Attractive Remuneration Package : Competitive salary with additional benefits.
Transportation Support : Transportation provided for day and night shifts.
Vacation Days : Enjoy 20 holidays per year, plus an extra day after one year of service.
Contract Security : Contract for an undetermined period, ensuring job stability.
Comprehensive Training : 5 days of paid training to equip you for success in your role.
Relocation Support : Six months of accommodation if needed and up to €200 reimbursement for initial travel to Romania.
Meal Tickets : Meal vouchers valued at 30 RON/day (approximately €150 net/month).
Health Coverage : Access to a private medical package for your well-being.
Professional Development : Opportunities for internal development and career growth.
Employee Discounts : Enjoy discounts with current partners and a Gympass monthly subscription.
Wellness Programs : Subscription to an employee assistance and well-being program to support your overall health.
If you are a passionate customer service professional fluent in Slovak and ready to make a difference, we invite you to apply!
Join us in delivering exceptional customer experiences and be part of a supportive team in Cluj-Napoca!