Discipline Markets Business Services
Role Type Alliance Operations Support Specialist
Role Rank Supervising Associate | 64 Current Rank CS 64 The opportunity The Alliance Operations Support Specialist will function out of the Alliances & Ecosystem Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time.Your key responsibilities Provide the Alliance leadership with financial insights with effective dashboard reporting which includes:Customized Revenue, Sales and Pipeline visualizationsManaging book of businessOpportunity Management – Tagging of Opportunities for the AllianceProspect tracking and reportingKey GTM wins tracker managementEnsure Alliances related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in Sharepoint and other toolsCoordinate with Brand Marketing and Communication (BMC) team to develop and review relevant contentProgram Manage various initiatives around processes and tools provided by the Alliance Partner which may include:Administration and maintenance of partner tools, portals, etc.Access request tracking, access issue resolutionCertifications tracking, skill and competency trackingSingle point of contact for Alliance Partner tools administrationWork with the Alliances Investment Funds Manager for providing necessary information and coordination required for requesting and reimbursing Alliance investment Funds, facilitate awareness of programs, track and monitor compliance to process, facilitate quarterly legal and finance reviews, ensure Alliance investment reporting is cascaded appropriatelyPartner with the onshore Alliance Operations contacts on strategic projects and initiatives as and when requiredSupport Alliances team with initiation and tracking of Localization of Global AgreementCoordinate with Alliance partners to facilitate custom classroom training sessions other than regular web-based trainingManage onshore stakeholder expectations, plans and communicationSupport internal EY Alliances leadership meetings by developing content and managing logisticsSupport meetings between EY leadership and the Alliance partnerSkills and attributes for success Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reportingShould have a technology aptitude, technology exposure through experience or academicsExposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.Should be excellent with MS Excel and PowerPoint, Power BI skills would be an added advantageAbility to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholdersShould have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindsetGood at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolutionGood project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion datesExcellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.Experience working with Alliance/Partner programs in a professional services or technology company Knowledge of EY & GDS operations, incl. org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)To qualify for the role, you must have MBA or equivalentUniversity Graduation (Tech graduation preferred)9+ Years of work experienceFlexible, based on assignmentIdeally, you'll also have Basic understanding about Alliance businessExposure with driving strategic initiativesTechnologies and Tools MS Office tool – Excel, PowerPoint, Teams and other collaborative toolsBasic understanding of PowerBI will be useful.What we look for A dynamic individual who is ready to think out of box to come up with solutions to drive the operations more efficiently and support at strategic level to help grow the overall alliance business.What we offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning:You'll develop the mindset and skills to navigate whatever comes next.Success, as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.About EY EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
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