Cash Collections Specialist - Suspensions/Terminations ProcessorAt SAP, we enable you to bring out your best.
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Meet your team: The Global Volume Cash Collections (GVC CC) team, consisting of over 70 colleagues, is responsible for collecting receivables coming from the global volume segment.
The focus is on the reduction of the percentage of overdue invoices and Days Sales Outstanding (DSO), and improvement of Cash Flow by driving timely settlement from customers using standardized processes and tools.
We maintain a strong focus on customer experience and engage with other relevant teams and stakeholders within the company to resolve disputes and inform about necessary impairments.
Role: In this role, you will report directly to the Cash Collections Global Volume Customers (CC GVC) Director and closely collaborate with the regional Cash Collection Volume and Strategic Leadership Teams and Single Point of Contact (SPOC's).
What you will do: Process and document all suspensions/terminations due to non-payment related casesE2E suspension and termination due to non-payment for all global customers (including strategic customers) and including triggering of Maintenance at Risk (MARs) / Contract Request Form (CRFs)Engage with the team SPOC/lead to align on suspension/termination activities.Help optimize the suspension and termination for non-payment process working with Cash Collections Global Volume Customers process automation SPOC, relevant stakeholders and Corporate Processes & Information Technology (CPIT) colleagues.Other related duties as assignedWhat you will bring: Proactive, agile, structured, and solution-oriented approachAdaptability to change and unknown and a positive attitudeTeam playerExcellent communication skills and attention to detailExcellent knowledge of Internal System Productive (ISP), Customer Relationship Management (CRM), Contract Management Solution (CMS) and other SAP tools is a plusAdvanced English is essentialBring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
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SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
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Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 415076 | Work Area: Finance | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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