Business Solution Specialist, Global Customer Service

Chevron is accepting online applications for the position of Business Solution Specialist, Global Customer Service. This role will work closely with the Corp Affairs platform to help support the Stakeholder Management System on the Salesforce technology. The role will be responsible for day-to-day support, configuration, and maintenance of the system and partner with the product management team to develop and deploy minor enhancements. This role will require engagement with end users and business stakeholders to help ensure successful usage of the Stakeholder Management system.
Responsibilities for this position may include but are not limited to: Manages case/ticket backlog for Level 1 & 2 Support for Stakeholder Management System, including user access, minor field/object changes, reports/dashboards, etc.Provides support for minor enhancements, including new objects and fields, flows and approval processes, and other new capabilities.Partners with the release manager to deploy changes using Chevron's DevOps process.Maintains the security and integrity of the system by regularly reviewing Salesforce releases and implementing security requirements based on Chevron's information and risk management requirements.Partners with Product Line Manager, Product Owners, program managers, and customers to ensure solutions align to an overall Product Line strategy.Required Qualifications: English Advanced1+ years' experience working with the Salesforce platform.Experience supporting custom applications built in Salesforce.Experience with Agile teams and delivery.Experience working across multiple time zones.Preferred Qualifications: Bachelor's Degree.Relocation Options: Relocation is not offered for this role. Only local candidates will be considered.
International Considerations: Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
Chevron participates in E-Verify in certain locations as required by law.


#J-18808-Ljbffr