Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration, and business success.
We're focused on Innovation without Disruption, removing barriers, and placing our customers' best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. We aren't just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We're seeking the best diverse talent to shape and transform how the world connects.
ABOUT THE OPPORTUNITYSeeking a Business Analyst within the Revenue Office organization. The role of the Business Analyst will be to provide analysis and tracking of sales data through ongoing reporting, ad hoc analysis to share insights and ensure understanding of key metrics within the business. Uses data to highlight key organization trends and collaborate with businesses to identify causes, behaviors, and potential interventions/solutions. Utilizes advanced Excel skills and data visualization tools (Power BI or similar) to analyze data and generate actionable insights. Supports the development of ad-hoc and automated reports and dashboards to track sales and the company's initiatives. Identify process improvement opportunities to enhance operational efficiency. Determines customer requirements and translates requirements into reports/dashboards for analysis.
ABOUT YOU• Proven experience in Data or Business Analyst roles.
• Proven experience in executing business analysis, generating reports, and supporting materials, including the integration of multiple analyses to provide a balanced assessment and special analysis to meet the needs of clients.
• Must be fluent in English (written and oral).
Skills & Competencies• Problem Solving skills.
• Proactively acts to understand client needs and offers assistance even when not asked.
• Enjoy working with Data and be always anxious to learn new technologies.
• Strong communication skills to help stakeholders understand key metrics, trends, and data on dashboards.
• Excellent time management, communication, analytical, and organizational skills.
• Must have excellent attention to detail and ability to work under pressure.
• Process improvement mindset with the ability to identify and implement enhancements.
• Strong expertise and proficiency in Excel. Knowledge of Power Query, Power Pivot, and DAX is a plus.
• Data visualization tools (Power BI, Tableau, or similar).
• Data Modeling and Data transformation skills are a plus.
Minimum Requirements• Bachelor's degree or equivalent.
• Data certifications or courses/workshops are a plus.
COMPENSATIONOur Benefits include: • Well-Being: We provide comprehensive health insurance plans that include medical, dental, and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning: Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back: We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
Experience5 - 8 Years of Experience
EducationPreferred CertificationsFOOTERAvaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya's right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
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