Business Analyst - Aftersales

Job Description - Business Analyst - Aftersales (MER0003HYW)
Business Analyst - Aftersales Group: Mercedes-Benz Group AG
Description Analyze Aftersales Processes: Evaluate and enhance aftersales processes within the automotive sector, focusing on customer satisfaction and operational efficiency.Stakeholder Engagement: Collaborate with stakeholders to gather requirements, define business needs, and translate them into functional specifications.Quality Assurance: Conduct user acceptance testing (UAT) to ensure solutions meet business requirements and are aligned with best practices.Continuous Improvement: Identify areas for process improvement, leveraging data-driven insights to propose actionable recommendations.Analytical Skills: Exceptional analytical thinking with the ability to interpret complex data sets and derive meaningful insights.Communication Skills: Excellent verbal and written communication skills, capable of conveying technical information to non-technical stakeholders.RequirementsEducational Background: Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is a plus.Experience: Minimum of 4 years of experience as a Business Analyst, preferably in the automotive industry with a focus on aftersales processes.Preferred QualificationsExperience working with automotive supply chain management or dealer management systems.Knowledge of Agile methodologies and experience working in cross-functional teams.OrganizationMercedes-Benz Research and Development India Private Limited
Primary LocationIndia-Karnataka-Bangalore
Work LocationsMercedes-Benz Research & Development India, Embassy Crest 'Embassy Crest' Plot No 5, EPIP Zone, Phase 1, 560 066

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