Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
About Binance Accelerator Program (BAP) Binance Accelerator Program is a concise 6-month program designed to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the world's leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed term contract.
Who may apply Current students and recent graduates.
About this job We are looking for candidates to join our TechOps team as BAP in Technical Support. This is a broad role that will involve investigating and resolving technical questions related to the functioning of our ecosystem (Binance.com, Mobile Apps, etc.), and other related duties. It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.
Responsibilities: Provide technical support and handle urgent escalations from external or internal customers or users in a production environment with high volumes of transaction traffic.Strong collaboration, communication, and interaction with all stakeholders including customers, product managers, developers, and management teams.Analyze service ticket data, identify incident root causes, draft Root Cause Analysis (RCA) reports, and follow up on possible maintenance for system-level improvement.Work closely with product and developer teams in global offices, participate in and follow up on iteration, release, and roadmap planning timely.Be flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.Take high responsibility for continuous improvement in service quality and efficiency.Provide coaching, training, identification, optimization, and documentation of the customer or business support processes.Requirements: Undergraduates in Computer Science or related fields (preferably with relevant internship experience) can be considered.Strong capabilities to identify, analyze, and resolve problems logically and systematically.Experience with Unix/Linux and shell scripting.Database experience (Oracle, MySQL).Web or App related project support experience with HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, Linux/Unix.Understanding of software development methodologies and coding standards.Experience with software application debugging and troubleshooting.Familiarity with technical support processes and escalation management.Passion for technical support to solve complicated customer issues.Ability to present or speak fluently to engineers, product managers, and customers.BS/MS in Computer Science, Math, or related scientific disciplines.Background in Software Development is a plus.Comfortable performing shift work (e.g., 7am-4pm, 10am-7pm from Monday to Friday, Tuesday to Saturday, or Sunday to Thursday) - it would be rotated after 2-3 months.Ability to start this program in January/February 2025 for 6 months.Why Binance Shape the future with the world's leading blockchain ecosystem.Collaborate with world-class talent in a user-centric global organization with a flat structure.Tackle unique, fast-paced projects with autonomy in an innovative environment.Thrive in a results-driven workplace with opportunities for career growth and continuous learning.Competitive salary and company benefits.Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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