The Billing Supervisor will support all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS), and client personnel; and suggest process improvements and provide reports to the senior leadership.
Responsibilities: Supervise the day-to-day production and delivery of the Firm's invoicing to clientsSupervise billing teams providing direct support to In-Market personnel and client teamsEnsure compliance with established processes and escalate deviations for resolutionEscalate issues to Center management and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processesInterface with Firm stakeholders to resolve specific issuesIdentify opportunities to enhance and improve processes in coordination with Q2C leadershipSupervise recruiting, onboarding, and ongoing training for team membersLead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goalsDrive performance excellence with effective communication, performance management, and employee recognitionSkills and Experience: Bachelor's Degree in business administration, commerce, finance, liberal arts, or related coursesGood experience in a billing roleGeneral understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirementsFlexible to work a reasonable shifting schedule is requiredKeen attention to detail, and effective organizational skillsFluency in English (verbal and written)Good working knowledge of MS Office applications (e.g.
Excel, Word, Outlook)Confident to escalate and ask questions, especially when being asked to deviate from standard processesKnowledge and experience of financial systems (SAP preferred but not required)Able to prioritize and handle multiple tasks to meet deadlinesAble to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands, including learning new skills when requiredStrong problem-solving and analytical skillsAble to anticipate work needs and follow through with minimum direction, follow up on own initiative
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