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Job Summary: We are seeking an experienced and results-oriented Billing and Invoice Management SPOC to oversee and enhance our billing processes and performance in the Americas region. This role will be responsible for monitoring billing KPIs, coordinating with cash collections, ensuring timely invoicing, leading unbilled revenue councils, planning recurring billing cycles, overseeing manual billing processes, and driving process improvements and automation initiatives. The successful candidate will work closely with various stakeholders to ensure efficient and compliant billing operations.
Key Responsibilities: Monitoring Billing KPIs and Invoice Pools:Supervise key performance indicators tied to billing, including Billed on Time, Unbilled %, and DCT.Oversee invoice pools to ensure proper management and timely billing processes.Collaborate proactively with stakeholders to prepare for the EHF policy launch.Mitigate flag risks by addressing commercial resolutions of existing contracts and handling change management related to invoice pool execution and backlog clean-ups.Coordination with Cash Collections:Ensure clear communication and foster strong collaboration between billing and collections teams.Maintain transparency and facilitate stakeholder engagement to streamline the cash collection process.Timely Invoicing Monitoring:Track initial invoicing activities of each billing team to ensure all amounts are billed promptly.Work closely with SOX responsible experts and stakeholders to guarantee compliance with established invoicing timelines.Unbilled Revenue Councils:Conduct regular meetings with stakeholders and managers from each billing team to provide progress updates.Facilitate effective communication and collaborative problem-solving to address recurring issues and enhance the billing process.Investigate and address different root causes of unbilled revenue, actively working with stakeholders such as Controlling, Revenue Accounting, Customer Evolutions, oCFO, and GCF.Prepare for the EHF policy launch by ensuring alignment with policy guidelines and mitigating risks tied to unbilled revenue.Provide relevant stakeholders visibility on the policy changes and their impact on the Americas region.Plan and manage recurring billing cycles, such as annual or quarterly maintenance billings, in coordination with stakeholders.Align with Cash Collections, Controlling, and each regional CFO on the recurring billings, ensuring transparency and soliciting their feedback to address any concerns.Collaborate with the PO Management & Invoice Delivery teams to ensure POs are available before billing to maintain cash flow.Manual Billing and KPI Monitoring:Oversee manual billing processes and work with stakeholders to monitor associated KPIs for accuracy and efficiency.Ensure a negative trend in terms of manual invoicing, with the objective of reducing manual billing activities over time.Process Improvements and Automation:Propose and manage enhancements and automations for the billing process.Evaluate and implement potential automation solutions in close collaboration with CoE and GPO teams, engaging relevant stakeholders throughout the process.Qualifications: Proven experience in billing or finance operations, preferably within a large organization.Strong understanding of billing KPIs and an ability to monitor and improve these metrics.Excellent coordination and stakeholder management skills.Ability to manage multiple responsibilities and workloads, and meet tight deadlines.Proven experience in process improvement and automation initiatives.Proficiency with Excel and other Microsoft Office tools (Word, PowerPoint, etc.).Strong analytical skills and keen attention to detail.Excellent communication and collaboration skills.Knowledge on SAP reporting and forecasting tools.Preferred Skills: Experience in a global or multi-national environment.Knowledge of SOX compliance and regulatory requirements.Familiarity with ERP systems.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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