The Billing Manager will lead all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel; suggest process improvements and provide reports to the senior leadership.
Responsibilities: Manage the day-to-day production and delivery of the Firm's invoicing to clientsManage billing teams providing direct support to In-Market personnel and client teamsEnsure compliance with established processes and escalate deviations for resolutionEscalate issues to the appropriate personnel as needed and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processesInterface with Firm stakeholders to resolve specific issues, enhance operations, or implement new standards and processesIdentify opportunities to enhance and improve processes in coordination with Q2C leadershipManage recruiting, onboarding, and ongoing training for team membersLead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goalsDrive performance excellence with effective communication, performance management, and employee recognitionSkills and Experience: Bachelor's degree in business administration, commerce, finance, liberal arts, or related coursesGood experience in a billing roleGeneral understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirementsKeen attention to detail and effective organizational skillsExcellent English communication skills (verbal and written)Good working knowledge of MS Office applications (e.g.
Excel, Word, Outlook)Seniority levelMid-Senior level
Employment typeFull-time
Job functionLegal
IndustriesLaw Practice
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