The Billing Manager will lead all aspects of billing activities supported by the Buenos Aires Center; interface with other Quote-to-Cash (Q2C) leaders to ensure that agreed service levels are met; develop and maintain positive working relations with Attorneys, Professional & Business Services (PBS) and client personnel; suggest process improvements and provide reports to the senior leadership.
Responsibilities: Manage the day-to-day production and delivery of the Firm's invoicing to clients.Manage billing teams providing direct support to In-Market personnel and client teams.Ensure compliance with established processes and escalate deviations for resolution.Escalate issues to the appropriate personnel as needed and proactively monitor all Key Performance Indicators and Service Level Agreements related to the billing processes.Interface with Firm stakeholders to resolve specific issues, enhance operations, or implement new standards and processes.Identify opportunities to enhance and improve processes in coordination with Q2C leadership.Manage recruiting, onboarding, and ongoing training for team members.Lead the team by being a role model, identify opportunities allowing for employee growth, and assist the team in achieving all goals.Drive performance excellence with effective communication, performance management, and employee recognition.Skills and Experience: Bachelor's degree in business administration, commerce, finance, liberal arts, or related courses.Good experience in a billing role.General understanding of accounting or finance principles as well as the specific law firm or professional service accounting structure, environment, and requirements.Keen attention to detail and effective organizational skills.Excellent English communication skills (verbal and written).Good working knowledge of MS Office applications (e.g. Excel, Word, Outlook).
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