How will you CONTRIBUTE and GROW?The Specialized Billing Administrator ALTO is responsible for reviewing orders as they come into SAP from the ALTO System. The orders are reviewed for errors, completion, and PO needs. In order to be successful, this involves working closely with both AMG Customer Service and the GPD Billing team as well as the end user Customer, Branch personnel, and other levels of Leadership. This position achieves a high level of customer service, accuracy in billing, timeliness in maintenance, and process improvements.ESSENTIAL DUTIES & RESPONSIBILITIES:Drives continued improvement in safety, quality and efficiency initiatives.Releases ALTO orders and verifies billing.Responds to various forms of communication pertaining to requests for updates, working through an issue, resolving a dispute, or making recommendations.Analyzes data, the customer requirements and requests and takes appropriate measures to update the operating system.Performs daily audits to ensure customer satisfaction and data integrity.Are you a MATCH?MINIMUM QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Required Education and Work Experience:
High school diploma required. Some college-level coursework in accounting or business is desired.In lieu of college coursework, customer service experience preferably in an office setting.Other requirements:
Limited, periodic travel may be required.Able to work extended hours as needed to meet required deadlines.Knowledge, Skills & Abilities:
Strong proficiency in Microsoft Office and Google Suite, specifically in Excel/Google Sheets to include pivot tables, macros, and data links.Knowledge of ERP systems, preferably in SAP.Familiar with continuous improvement principles and tools.Capable of researching and analyzing data with the ability to identify reasons for trends and anomalies.High level of personal and professional organizational skills including the ability to plan projects, motivate teams, adhere to timelines, deadlines and touchpoints, and manage resources including time and cost.Excellent interpersonal, written, verbal communication skills and organization skills, must be comfortable talking and presenting to associates at all levels of the organization from production workers to CEO.Demonstrated excellence in collaboration with internal and external business partners to deliver greater operational performance, efficiency, and quality.Ability to distinguish problem sources to properly focus the correct resources to resolve issues quickly.Exceptional prioritization skills to ensure timely resolutions that are appropriate for the severity and impact of the situation.Ability to work independently in a high-pressure environment with all levels of leadership and exercise sound judgment where clear guidelines may not exist.Develops personable and collaborative work relations with a strong affinity for partnering cross-functionally.Organized, disciplined, and self-motivated to succeed; strong sense of urgency.Our Differences make our Performance At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.
Time left to apply: End Date: November 30, 2024 (30+ days left to apply)
About UsA world leader in gases, technologies, and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
Join us for a stimulating experience: you'll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative, and respectful environment.
Discover what your professional journey at Air Liquide could be here!
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