Job Description - Bilingual Collections Representative (MER0003I51)
Bilingual Collections Representative Reports to: Team Leader, Collections
Location: Mississauga, ON (Hybrid)
Job Type: Full time, Salaried
Band: 89
Position Summary: Reporting to the Collections Team Leader, the successful incumbent is responsible for the collection of past due Mercedes-Benz Financial Services accounts. The successful candidate will manage an assigned list of past due accounts and work to establish an outcome that will cure delinquency. They will collect past due amounts in a professional and courteous manner with specific emphasis on fulfilling the company value of maintaining and building Customer Focus. Special attention must be applied to higher risk accounts that represent significant exposure to the company.
Key Duties & Responsibilities: Gather facts and info on accounts and analyze the info to ensure proper solutions are provided to customers.Work the queue appropriately and ensure proper individuals are informed of issues when needed. Follow up on accounts within the proper time frame until resolution.Monitor high risk accounts and escalate when necessary.Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments, and closures related to repossessed accounts.Provide support to other team members and communicate/work with other departments to resolve matters.Collaborate with Team Leader and other team members to improve existing processes and find more efficient ways to manage the department.Qualifications Education and Experience: Undergraduate degree with a focus in Business Administration, Accounting, or Finance is preferred.1 – 3 years of overall business experience is required; at least 1 year of experience in collections preferred.Minimum 3 years of customer service experience is preferred.Areas of Knowledge: Verbal and written communication skills in English and French are required.General familiarity with business, collections, and customer service.Strong analytical, problem-solving, and PC skills.Ability to integrate information from various sources with varied levels of complexity.Strong attention to detail and ability to adapt to change quickly.Competency Skills: Customer OrientationNegotiatingAnalytical ThinkingTime ManagementAdditional Note: Job requires flexible hours; must be able to work evenings and/or weekends.
Posting closing date: January 2nd, 2025 Corporate Culture: We offer a customer and employee-focused culture in a fast-paced, competitive, yet team-oriented environment.
Commitment to Equity: Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.
Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission's Policy on disability and the duty to accommodate.
If you require accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. Accommodations for applicants may be coordinated through the Human Resources Department via email ******.
Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted. Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation.
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