Position summary
Job role
The Global Delivery Services, Transformation Zone – Benchmarking Team Senior Associate (65) is part of a global team responsible for providing support to pursuits and engagements on the end-to-end delivery of process benchmarking.
While developing a functional understanding and expertise of business processes like Supply Chain, IT, Finance, Legal, Shared Services, and Cyber Security, the Senior Associate partners with field practitioners to understand the project objective, identify relevant metrics for the clients, and supports client data collection, validation, and benchmarking analysis to identify specific improvement areas.
This role also includes responsibilities to collaborate with the development of sector/process area related benchmarking content and network with global colleagues within the Benchmarking team as well as client-facing teams.
Job responsibilities Deliver client service(s):
• Supports client engagement teams with benchmarking requests, analysis, and insights in a wide variety of processes like Finance, Supply Chain, IT, HR, Legal, and Cyber Security.
• Serves in an execution role to provide end-to-end benchmarking support including data collection, validation, and comparison of client's data with benchmarks to derive areas of improvements.
• Collaborates with the global benchmarking team to ensure program and project objectives are met.
Relationship Management:
• Supports maintaining and sustaining relations with key executives.
• Works closely with team leads to increase awareness of the global benchmarking service offering with various service line stakeholders.
Analytical/Decision Making Responsibilities:
• Manages content and data while maintaining compliance with firm policy (e.g., data privacy, Q&RM, Independence).
• Calculates quartiles and performs ad-hoc queries on the database of third-party and EY client responses.
• Supports the development of benchmarking deliverables incorporating insights from content specialists, analytics teams, and client teams.
• Participates in quality reviews to ensure the highest quality client deliverables.
• Works to enhance proprietary datasets by employing a wide variety of techniques like client data collection and third-party data evaluation and purchase.
• Supports multiple internal initiatives focusing on improving benchmarking efficiency and effectiveness as well as GDS Transformation Zone teams initiatives.
Knowledge and Skills Requirement
• Customer service skills to support request management and data collection.
• Consider various possible courses of action before taking or recommending further steps, when routinely faced with problems that have not been encountered previously.
• Demonstrated ability in analytics, insight generation, data aggregation, and Excel capabilities.
• Ability to interact with leaders, stakeholders, and staff; strong presentation skills; ability to present to a multicultural audience.
• Ability to participate and work effectively as part of a team, including proactive collaboration in a globally distributed environment.
• Strong time management, problem-solving, and organizational skills.
• Self-motivated, with strong work ethics; proactive in identifying issues and opportunities.
• Proactively promote an inclusive work environment by participating in Business Unit, geography, area, or national gender/diversity investment efforts.
• Report status of assigned tasks and adhere to project deadlines.
• Demonstrate sophisticated written and presentation skills; communicate effectively with experts and leadership.
• Willingness to travel internationally, if required.
Education
M.B.A.
or related Master's degree preferred.
Other requirements (Preferred)
• Knowledge of data sources like APQC, CapIQ, Computer Economics, LESG, SSON, and others.
• Knowledge of additional tools/platforms like Tibco Spotfire, Qualtrics, PowerBI, Excel/Access spreadsheets, and databases.
Basic Qualifications:
• Approximately 1 to 3 years of professional experience.
• Experience in core benchmarking domain and analytics preferred.
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