Report to the Associate director Salesforce Platform lead and support all technical activities related to Onboarding and Re-training of Collins Users.
For C&AM this includes approximately 300 employees, and 15 teams.
· Showcase salesforce functionality across C&AM as part of on-boarding.
· Evaluate all 15 C&AM and Collins Aerospace Teams for both Sales and Service to determine what Salesforce functionalities meet business needs and how they can be deployed.
· Coordinate with Salesforce Platform lead to execute change management plan for C&AM.
· Create initial dashboards for 15- 25 teams in C&AM and Collins to drive their new process.
Training their superusers on how to maintain them.
· Load all 200-300 employees user ids into account teams.
Develop process and system to update information on a regular cadence.
· Work as the main technical point of contact for all technical requests related to strategic plans.
· Develop dashboard and reports for 15-25 teams to drive data accuracy activities across C&AM and Collins and other SBUs.
· Create and manage utilization dashboard by C&AM organization based on Salesforce industry metrics.
Revise user account data to run reports by core group.
· Submit Azure stories to C360 product owner and Digital Technology as bugs are identified and changes needed for C&AM teams to adopt Salesforce.
· Stage data and manage mass load of archive data from spreadsheet/documents into Salesforce, including but not limited to platform data, customer contacts, customer documents, customer events, customer data, etc.
for 15-25 C&AM Teams.
(Minimum 20 hours per week) · Clean up account structure and subsequence data for top 30 OE and Aftermarket customers.
(Minimum 20 hours per week) Specialty/ Skills required: · 5+ years experience as a Salesforce Administrator.
Deep understanding of Salesforce functionality and limitations.
· Advanced experience in CRMA analytics and dashboard development.
· Advanced understanding of Tableau reporting · Advanced experience in archive Salesforce data loading and data clean-up.
· Experience in in training and on-boarding new users and super user in Salesforce.
· Experience in Microsoft 365 products including Sharepoint