Your Role
Are you eloquent in your articulation and confident in both written and verbal communication? Are you passionate about international relations, connecting cultures, and helping others? Do you wish to consult and assist hospitality students and young professionals in starting their international careers successfully? Then this position is exactly what you are looking for!
Our Customer Success team is responsible for guiding our candidates in the process of starting their international careers. You will be acting as a professional advisor and personal support to your assigned candidates, providing them with expert advice on international, legal, and professional affairs.
You will become an expert in cultural exchange programs and provide personalized services at all times. Be in constant communication with your designated candidates and make sure that they are achieving their goals and objectives.
You will form long-lasting relations with your candidates and ensure that they will achieve their dreams of taking their careers abroad. Provide personalized service, adapt to different situations on a daily basis, and assist young professionals in gaining a life-changing experience. You are responsible for ensuring that the candidates are successful in achieving their goals by going out of your way to assist, encourage, and support them however you see fit!
Requirements: Be a student/graduate in Hospitality, Tourism, Business Management, or related fieldsExcellent English verbal and written communications skillsSelf-motivated, organized, detail-oriented, and adaptivePossess an excellent work ethic and passion for helping othersCultural awareness and emotional intelligenceNatural relationship builder with integrity, reliability, and maturityResponsibilities: Be the primary point of contact for candidates after being selected for our programsResponsible for keeping candidates satisfied and delivering exceptional customer serviceDevelop and maintain a trusted relationship with our U.S. Partner OrganizationsSupport candidates with the preparation, control, and distribution of all required documents to apply for their VisaConduct coaching sessions with candidates prior to their Embassy InterviewLiaise between the candidates and our internal teamsPossess excellent time management, provide professional customer service at all times, and be able to balance multiple tasks and responsibilities at onceEmploy critical thinking and creative problem-solving skills
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