Job Description - Assistant Manager, Website SME (MER0003917)
Description
Execution
- Support market operations and the execution of strategic website plans.
- Collaborate daily with market teams to comprehend their needs and steer updates, new launches, and campaign rollouts, while providing support during transitions and project implementations.
- Manage the market-specific customization of reference content, ensuring quality and coordinating launches with the agency and an offshore hub.
Standardization & Quality improvement
- Contribute to the governance and standardization of market websites and digital applications, enhancing overall website performance, quality, and customer experience in collaboration with headquarters and the regional strategy team
- Liaise with market teams to ensure comprehension and implementation of standards set by headquarters and the regional strategy team, offering training if needed.
- Conduct periodic reviews of all OneWeb instances to ensure error-free systems and smooth operations
- Maintain market websites to a high standard, promptly addressing any quality issues
Cross-stream alignment
- Facilitate coordination between Market Adoption Leads and other delivery teams (CRM, Media, Personalization) to ensure accurate implementation of market operations and plans
- Act as the primary point of contact for markets and the Experience Center for troubleshooting issues
- Coordinate with relevant stakeholders to resolve critical issues and manage tickets.
Further Tasks for Experience Center or Oneweb Team
- Represent Experience Center or OneWeb Team in cross-departmental context and working groups
Qualifications
Education level / Training
Bachelor degree in Marketing, Information Technology or a related discipline
Experience (type of)
• Good experience (minimum 3+ years' experience, digital marketing with understanding of web design, web development and content management system (AEM))
• Industry experience preferably in the Automotive industry
• Experience in digital projects execution and coordination with non-technical individuals, development teams, and other additional project members
Specific knowledge/ Skill
• Ability to manage multiple priorities/projects simultaneously while maintaining timelines and delivery plans.
• In depth knowledge and understanding of overall tech and online customer journey landscape incl. CMS, CRM and DMP, Social and Media.
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