To supervise and assist in the control of the activities related to the cleaning of rooms, public areas, and laundry, aiming at exceeding the expectations of guests by means of complying with the established standards, and in strict adherence to the authorized budget.
Responsibilities GeneralTo wear a clean, complete uniform, according to the general standards.To participate in the shift's briefing.OperativeTo be familiar and to make sure that all personnel in her area is familiar with the ROH (Room of the House) and the rooms inventory, as well as with their main characteristics.To supervise the consumption of stationery, supplies, and operating equipment, according to the specifications and recommended safety measures.To supervise the consumption of amenities in the rooms.To participate in the production of a monthly inventory, or at other times as required, of linen and operating equipment.To assign the rooms cleaning activities to each housekeeper and to supervise that the room cleaning routines or tasks are carried out, per individual housekeeper.To follow up on the general room cleaning schedules.To supervise the cleaning, appearance standards, and supplies, based on the appropriate check lists, as well as the preservation conditions and the operation of the furniture and equipment in the rooms, based on the established standards.To report any lack of compliance in the rooms to the corresponding department.To supervise the control of the master keys of the department on a daily basis.To participate in the training and education of the personnel in the department.To supervise that the correct lost and found control and procedures are being carried out.To supervise and follow up on the Supervisors' and Housekeepers' reports.To follow up on comments made by guests on the GSS report corresponding to the Housekeeping department and to fulfill the quality program.To produce and send the purchase requisitions and the warehouse requisitions for the housekeeping department.To supervise the maintenance activities and works requested by the rooms and public areas departments.To participate with the department in the coordination, supervision, and execution of the preventive maintenance schedule.To follow up on the discrepancies report, as well as its immediate solution.To organize, distribute, and supervise the workloads of the department personnel, based on the occupation forecasts.To produce, in the absence of the Executive Housekeeper, schedule work shifts, work schedules, vacation times, and special permits for the collaborators working in the department.To adhere and comply with the budget assigned to the department at all times.To supervise the execution of the night courtesy service.To supervise the good conditions of the decoration and the appearance of the public areas and rooms.To ensure the good preservation and operation conditions of the operating equipment in the Public Areas, Housekeeping, and Laundry departments.To supervise the safety and hygiene guidelines, the energy saving, environmental, and the internal civil protection programs, as well as any other applicable programs.To produce the reports required from the housekeeping, public areas, and laundry departments.To participate in the production of the history card for each room.To be familiar with the handling and use of chemical products used in the operation in her areas, in accordance to the supplier's recommendations.QUALITY RESPONSIBILITYTo respect the established procedures.To maintain a high level of professional ethics at all times.DECISION MAKING AUTHORITYAuthorized to set rooms out of order.To produce purchase and warehouse requisitions.To evaluate the efficiency of the personnel under her responsibility.To participate in the actions followed to put operating equipment out of commission. Skills Conflict managementLeadershipAble to work under pressureDecision making skillsAttention to detailsProactiveHospitableHonestSchedule Availability
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