Allata is an IT company dedicated to strategy, architecture, and enterprise-level application development with offices in the US, India, and Argentina. We aim to be strategic advisors for our clients, focusing on helping them enhance or scale business opportunities, create efficiencies, automate processes through custom technologies, and find elegant solutions to inefficient problems.
We provide Data Analytics, Advanced Integrations, Product Launch, Experience Design, Support, Cloud, DevOps, Software Development, among other services. Our agile centralized development teams powered by our on-site senior leadership allow us to work with you as a stand-alone group, be it integrating into your in-house dev teams or providing external architectural guidance.
We are looking for an Application Support Manager that will lead and oversee a team responsible for providing comprehensive support, troubleshooting, and maintenance for the legacy Master Data Management (MDM) platform of our client.
Role & Responsibilities:Legacy MDM Platform Support:Provide ongoing support for the legacy MDM platform, focusing on operational stability and minor feature enhancements.Update platform components to maintain compliance and compatibility with third-party tools and support systems (e.g., TIBCO).Oversee and optimize data flows within the legacy MDM platform, particularly for the production environment, and ensure adherence to best practices.Lower Environment Maintenance:Manage maintenance and support activities for non-production environments, maintaining an active pipeline for updates, bug fixes, and enhancements.Collaborate with the India-based team to ensure effective support for alerts and issues, while being the primary point of escalation in the US timezone.Team Leadership:Lead, mentor, and manage the application support team, fostering a culture of continuous improvement and customer-centric support.Coordinate closely with cross-functional teams to prioritize and resolve issues effectively, ensuring all service level agreements (SLAs) are met.Service Management:Implement best practices and leverage ITSM tools (e.g., ServiceNow) to streamline support processes, ensuring a reliable support experience for stakeholders.Monitor key performance indicators (KPIs) to track team performance and application health.Hard Skills - Must have:Experience in application support, managing legacy platforms and a distributed team across different time zones.Familiarity with MDM platforms, TIBCO, and related technologies, along with experience in SQL, cloud infrastructure, and ITSM tools.Knowledge of agile methodologies and cloud services such as AWS or Azure.Soft Skills / Business Specific Skills:Strong leadership, communication, and problem-solving skills; ability to collaborate across time zones and work effectively in a fast-paced environment.Proven experience in delivering high-quality support, with an emphasis on system compliance and operational support.
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