Job Title: Application Manager (MER0003EXR)
About Us At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything.
How You'll Play Your Part We're looking for someone self-motivated and results-driven, who has a proven track record of supporting and managing high-profile applications and has a strong understanding of business processes. In this role, you'll utilise ITIL Service Management skills and experience to proactively deliver application management and support processes throughout the entire application lifecycle. You will be responsible for ensuring the provision of highly effective, reliable, and efficient solutions to our business users, ensuring their utmost satisfaction.
Your role will be crucial in effectively leading and collaborating with various stakeholders, including the business, IT functions, and external vendors. Your proficiency will be key in delivering excellence in applications management and operations tasks.
You'll take charge of leading collaboration with solution owners, providers, and application domain teams. Drawing upon your extensive knowledge and experience of applications, you'll actively identify opportunities to enhance user experiences through strategic training, functional improvements, and automation. Your insights will play a vital role in refining solution design, usage, and overall operations, with the ultimate goal of reducing incident volumes and requests.
Experience & Skills: With over 12 months of experience in Software Development Lifecycle, you'll be capable of comprehending and acting upon technical application, integration, and data information. You'll be educated to a degree level with over 18 months of postgraduate working experience and be ITIL certified with 12 months of experience in the use of IT Service Management Skills. You will be highly organised, self-motivated, and results-driven with meticulous attention to detail.
Problem-Solving Abilities: Your analytical, problem-solving, and logical-thinking skills enable you to comprehend and act upon technical application, integration, and data information. You'll possess the ability to anticipate, identify, eliminate, and contain technical and business risks and issues.
Communication Excellence: Exceptional written and verbal communication skills allow you to articulate complex concepts to diverse audiences, ensuring stakeholder engagement.
At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance with our policies and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law.
What's in it for You As well as the opportunity to work in a dynamic environment, with a great team, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.
We're here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental Health First Aiders, as well as flexible opportunities to support work-life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential.
Who We Are Through the doors of Mercedes-Benz Cars, you'll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.
We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences, and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.
What's Next? Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete.
Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options.
Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
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