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The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise.
Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family.
With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
How you will contribute to our magical experience: The Analyst, Credits & Collections will play a critical role in maintaining a healthy cash flow by managing and optimizing our collections processes.
You will be responsible for overseeing a portfolio of more than 100 customer accounts, reporting collections, identifying discrepancies, and monitoring their resolution.
We are looking for a proactive and team-oriented individual with advanced English language skills, proficiency in Microsoft Excel, and preferably, experience with Power Query and Power BI.
Responsibilities: Manage a portfolio of more than 100 customer accounts to ensure timely collection of outstanding invoices.Contact customers via phone and email to follow up on outstanding payments and resolve billing issues.Develop and maintain relationships with customers to facilitate collections efforts.Respond promptly to customer inquiries and concerns regarding billing and payments.Work closely with internal areas such as Sales, Finance, Treasury, Billing, Cash Application, Accounting, and Tax teams to ensure accurate and efficient collections processes.Maintain accurate records of customer interactions, payment plans, and disputes.Generate and maintain reports on accounts receivables.Utilize Power Query and Power BI to extract, transform, and visualize data.Prepare regular reports and presentations for management to provide insights into collections performance.Contribute to the quarterly Bad Debt reserve analysis and provide insights to support decision-making.What we need from you: 1-2 years of experience in similar positions.Bachelor's degree in Finance, Accounting, or a related field, or university studies in progress.Advanced English language skills, both written and verbal.Proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and complex formulae.Knowledge of SAP FI at an intermediate level.Experience with Power Query and Power BI for data analysis and visualization.Strong analytical and problem-solving skills, excellent communication and negotiation skills, detail-oriented with a focus on accuracy.Ability to work independently and as part of a team, with a positive attitude and strong motivation.Prior experience in collections or accounts receivable is a plus.Additional Information: At Disney, we believe it takes great people to create the memorable experiences, products, and services our consumers know and love.
We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive.
At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.
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