You build and promote great relationships with colleagues, design customer experiences that inspire loyalty.
You are the most important pillar of our success.
You make the difference.
Your Role
This role involves assisting and supporting clients in all phases of consignment preparation, ensuring that all activities are carried out in accordance with the company's established standards.
The professional will be responsible for managing and monitoring all QuickSTAT-related operations, both in terms of client activities and internal operations, ensuring compliance with agreed-upon policies and procedures.
Additionally, the role includes overseeing all live QuickSTAT network activities, ensuring adherence to agreed rate structures and pricing policies.
The position requires close collaboration with Client Account Management and Sales teams to ensure maximum client satisfaction.
The primary responsibility will be to maintain service quality and consistency in deliveries, always striving to improve the client experience and strengthen the relationship with the clients.
Your Responsibilities
Answering the phone in a professional and timely manner (within 3 rings) and forwarding calls to the relevant personnel.
Taking messages and passing all relevant information in the absence of the call recipient.Processing consignment orders from clients via email, telephone, and Quick's online booking portal Quickonline (including routing, classifying the service type, and establishing a deadline).Managing the greenlight approval process.Generating Customer Daily Status Reports to provide clients with up-to-date status information on live and pending consignments.Assisting in providing clients with continuous status notifications and performing the necessary follow-ups (including relaying details regarding flight and customs delays, proof of deliveries, additional charges, resolutions, etc.
).Monitoring and actioning emails via the shared Customer Service/Control Group mailbox.Calculating and arranging the positioning of suitable temperature-controlled packaging and logger supplies.Monitoring and actioning special alarms (SPA's) via Quick Track.Developing and maintaining good working relationships with clients.Working with the pricing team to provide clients with requested quotations in a timely manner.Providing assistance and working alongside Customer Relationship Managers to ensure client satisfaction and prompt actioning of client bookings and inquiries.Ensuring compliance with company policies and procedures.Ensuring daily compliance of Network/Vendor partners with all agreed company policies, procedures, and pricing structures.Flexibility within the role to work additional hours if necessary.Effective communication with all staff and cooperation within the senior management team.Seeking appropriate support as necessary.Your Skills And Experiences
Bachelor's degree in International Relations or similar fields.2+ years of experience in customer service and operational roles.Previous experience in air logistics, including import and export processes.Advanced/Fluent English.Good Reasons to Join
At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first.
You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more.
We are one of the world's leading logistics companies with offices worldwide.
With us, you not only land your next job, but an opportunity for a career.
Join us now!
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