Job Description - Aftersales Operations Manager, Dealer Performance Group (MER0003DKJ) About Us Mercedes-Benz USA, headquartered in Atlanta, GA, is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold our corporate values.
Job Overview Maximize the performance of the Mercedes-Benz USA dealers by ensuring dealer partners within the "Air, Land, and Sea" dealer performance groups are high-performing, profitable, well-trained, client/community-focused, and positioned competitively within the current market. Support the development of policies, processes, and programs that ensure successful implementation and sustainability of the defined network strategy.
Responsibilities Tactical Performance Coaching (75%) Field-based in Atlanta, travels to dealers and dealer groups 75% of the time.Works in partnership with key stakeholders within the MBUSA.Maintains strong working relationships with dealership management, support staff, and dealer vendors.Executes MBUSA Performance Steering Board (PSB) strategy improvement decisions within individual dealers and dealer groups.Counsels and supports dealer management on Aftersales performance improvement.Collaborates with teams to analyze and interpret data to monitor low performance trends.Recommends and follows up on dealer staff training and development needs.Communicates frequently with dealership leadership to gain commitment & buy-in.Gains dealer partner commitment and buy-in on action plans and ensures plans are executed.Process Development and Documentation (10%) Develops standardized processes for all projects and dealer performance steering actions.Maintains timely, accurate, and secure records of all Projects and Dealer Onboarding initiatives.Aligns frequently with internal stakeholders to ensure standardized processes are executed.Team/Cultural Development (5%) Is an active and engaged employee, enabling a culture of open, transparent, and respectful debate.Steers projects and objectives with a positive outlook focused on transformation and long-term success.Qualifications Education Degree in Automotive Management/Business Management/Finance/Economics/Retail Operations preferred; or a minimum of 10 years combined experience in one or more of these disciplines.Experience Proven performance record of >7 years specifically within Sales & Aftersales Retail/Wholesale operations.Experience of >5 years with Mercedes-Benz USA or Mercedes-Benz AG.Comprehensive knowledge of automotive retail Sales, Aftersales, and Marketing processes.Skills Proficient at building and maintaining strong working relationships.Passion and knowledge in automobile and automobile end customers.Proven ability to analyze and interpret data to make sound decisions based on KPIs.Additional Information Special Knowledge Knowledge/awareness of federal & state Franchise laws a plus.Strong network within Mercedes-Benz USA beneficial.EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.
OrganizationPrimary LocationMercedes-Benz USA, LLC, United States of America-Georgia-Atlanta
Work LocationsOne Mercedes-Benz Drive, Atlanta, 30328
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