In collaboration we are working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.
Location : Lisbon, Portugal
Employment type : Full-time
Remuneration : Base salary
DUTIES AND RESPONSIBILITIES :
- Provide support to small and medium sized businesses using various channels (chat, email and telephone)
- Provide pre and post-sales support for all self-service products
- Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
- Identify trends and solve problems facing multiple SMB clients
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms
REQUIREMENTS :
- Native / fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
- Minimum 6 months experience in Customer service roles
- Knowledge of advertisement industry will be considered as an advantage
- Eligible to work in EU or Portuguese residency status
- Computer literate with sound knowledge of Microsoft Office package
- Excellent communication skills
- Resourceful personality that can adapt and remain calm in all situations
- Ability to work independently, while being team player at the same time
- Able to work rotating shifts
BENEFITS :
- 5 shifts a week, 8 hours each, covering Monday to Sunday 24 / 7 line operating hours
- Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
- Affordable accomodation provided by the employer
- Sponsored yearly flight back home
- Cafeteria on site
- Training paid about 50%
- A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation support with a room for candidates from further away