Location: CABA
Other locations: Primary Location Only
Requisition ID: 1571520
Business Support Services Manager - Executive Assistance Center of ExpertiseThe opportunityYour role will be to manage the Executive Assistance CoE team in GDS Argentina (100+ FTEs), reporting directly to the GDS AWS Location Leader.
You will prove your experience in client management, people management, and you'll have the ability to handle and resolve service delivery concerns.
You will work closely with the onshore teams and other members of the EY GDS services team to ensure the smooth functioning of operations.
You will be responsible for various projects.
Your key responsibilitiesBuild and maintain exceptional and strong relationships with internal clients and stakeholders.Own, monitor, and maintain the performance of the team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business.Identify, evaluate, and assess individual training and development areas for all members of the team.Ensure appropriate level of support is in place for all team members.
Ensure our performance management processes are in place and embedded across the team and are consistent with client strategies.Actively contribute to improvements of the tools, systems, and procedures used by the team.
Identify issues and propose solutions for the entire span.Actively monitor and analyze instructions, workflow, and assignments to ensure the operations of the team are run efficiently.
Anticipate future resource requirements.Take an active part in multiple strategic initiatives and projects.Handle operational matters effectively.Skills and attributes for successMinimum 10 years of relevant work experience as a People Manager and Service Delivery Manager.Experience in strategic operations, planning, and execution of global KPIs.Very good understanding of labor law and local regulations as well as market trends and dependencies related to talent.Excellent communication and organizational skills.Customer orientation and proven experience in stakeholder management.Understanding and compliance with deadlines and priorities.Advanced English skills.What working at EY offersEY is committed to being an inclusive employer, and we are happy to consider flexible working arrangements.
We strive to achieve the right balance for our people, enabling us to deliver excellent client service while allowing you to build your career without sacrificing your personal priorities.
While our professionals can be required to travel regularly, our flexible working arrangements can help you achieve a lifestyle balance.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world.
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