Are you an experienced Account Manager with a value-focused mentality, ready to leave your mark on Relesys' exciting growth journey? Join our dynamic, rocket-paced public company and be a driving force in transforming and propelling us to new heights! As Account Manager in Relesys, you will work with some of the most amazing brands that are in the same league as Salling Group, Mercedes-Benz, Peak Performance, Gina Tricot, COOP, Carlsberg, and Vestas. The clients expect and deserve the best of the best when it comes to their employee engagement, and we are known as the "Rolls Royce" solution that can bring them just that with an ambitious, inspiring, bold, authentic, and personalized approach to our work.
As an Account Manager, your focus is on creating value for the clients, as you drive post-sales activities, being responsible for customer satisfaction, renewals, and revenue growth. You will build a close and unique relationship with each of your clients, as we see the client relationship as a close partnership, where our passion for getting to know them as our own colleagues and business is a priority. Both parties bring outstanding dedication to make the collaboration valuable for the frontline employees and business prosperity - overall, with the purpose to make people a success, growing the people to grow the business.
This is an exciting and transformative time to join Relesys, as we have just gone into a strategic partnership with the Private Equity fund, Copilot, where the coming years will bring extensive growth and opportunities along the way. Additionally, with an Account Management team that was just established in Jan 2024, you get a unique opportunity to make a tremendous impact in taking your career, Relesys, and our dear clients to the next level over the coming years - as we say it, joining a scale-up at this stage is a rare opportunity that is a "once in a lifetime opportunity."
Your key responsibilities: Serve as our client's primary point of contact, building strong relationships and acting as a trusted advisor.Collaborate closely with Client Success Managers and Solution Engineers to understand clients' evolving needs and identify cross-selling and upselling opportunities.Work across departments to develop and deliver compelling product demonstrations and presentations to existing clients, highlighting the value of additional products or services.Collaborate with Client Success Managers to ensure successful adoption and utilization of our product and services, identifying areas for improvement and expansion.Proactively identify opportunities by leveraging industry trends, market insights, and client feedback.Collaborate with the Client Success team on contract renewals and negotiate favorable terms for clients.Who are you? Proven experience as an Account Manager, Client Success Manager, or similar client-facing role selling a complex software product.Experience with post-sales activities, cross-selling, and upselling.Demonstrated ability to build and maintain relationships with multiple client accounts simultaneously.Strong business acumen and understanding of market dynamics and customer needs.Result-driven mindset with a track record of achieving and exceeding sales targets.Strong analytical and problem-solving skills, with the ability to identify opportunities for account growth and expansion.Collaborative mindset with the ability to work effectively with cross-functional teams.Proficiency in CRM software and other relevant tools to effectively manage and track account activities.Experience or knowledge in the retail industry, including emerging trends, challenges, and stakeholder understanding, is advantageous.Bachelor's degree in a relevant field (e.g., Business, Computer Science, Engineering) or equivalent practical experience.Have professional proficiency in both spoken and written English.It is an advantage if you also speak any of the Scandinavian/Nordic languages.What do we offer? Grow together with a fast-paced scale-up company backed by the Private Equity fund Copilot.Thriving office-first culture.Competitive compensation based on your skills.Great level of responsibility from day one in a dynamic and international working environment.Company events and team activities.We offer you exciting challenges and opportunities that nurture your professional growth as a company that focuses greatly on talent growth internally.Free tea, coffee, and a fridge filled with sodas.When and where do you start? We are looking for a candidate to start as soon as possible!We are hoping to find a colleague for our office in Copenhagen or Stockholm.Apply for the position by sending your CV through the Apply button.We can't wait to hear from you! Who are we? Relesys isn't just another SaaS company; we are a dynamic force revolutionizing communication and performance management platforms. Established in 2014, we set out on a mission to bridge the gap between HQ and non-desk workers, fostering a thriving workforce.
What value do we bring? People are the heartbeat of our client's business. When employees are thriving and successful, businesses flourish and retention rates increase. Relesys enables our clients to achieve this through an all-in-one app that streamlines communications, training, and daily operations into their own customized and ever-evolving app.
With clients such as Salling Group, COOP, Carlsberg, and Vestas - to name just a few - Relesys serves clients in 15 different countries, supporting them in 33 languages with 395,000 licenses across 17,000 stores and users in 97 countries. We have a strong presence in the Nordics and EMEA, and we continue to increasingly attract clients from across the globe, as we are breaking into new, dynamic markets.
At Relesys, we're shaping the future for frontline workers across various industries: Retail, Hospitality, Production/Manufacturing, and Transportation – while having FUN, as our rule number one! Join us on this thrilling journey as we grow and venture into new horizons.
Our Culture Building a world-class organization and culture is our highest priority. We believe in the talent of our people and in long-term collaborations where we value an informal yet highly professional culture. We always go 'the extra mile' for our colleagues and clients, but rule number one - Have fun! This rule is always at the forefront of our minds when we come to work, creating an environment that is filled with passion, energy, and inspiration. We are eager to see what exciting contributions you, as our new colleague, will bring, as we believe that each and every individual has a tremendous influence on the whole.
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