Demand Management - Associate Manager page is loaded Demand Management - Associate Manager Apply remote type Hybrid locations Buenos Aires time type Full time posted on Posted 11 Days Ago job requisition id R00205423 Job Summary: Sales Excellence provides end-to-end sales and pricing effectiveness, sales operations, and analytics services. Sales Excellence partners with teams around the world to deliver insights, improve acumen and win profitable deals. Sales Excellence Pursuit Services partners with sales teams to win more business through a compelling and differentiated end-to-end pursuit experience.
Primary responsibilities include: Applies principles of prioritization and re-prioritization for the Market Unit, and works with Demand Management CL9/10 to triage requests accordinglyFosters trust-based relationships with MU leadership and supports MU pipeline, service offerings and assignmentsProvides guidance and educates customers on the value of Pursuit Services and champions our service offeringsBuilds and maintains customer relationships to enhance customer experience; understand our customers, and our offeringsReviews new requests in myPursuitServices queue and initiates scoping calls with customers to better understand their needs and align them with service catalogue offeringsMaintains focus on key Sales Excellence Pursuit Services deals ensuring that deals are forecasted and adequately staffedEducates other demand management team members to align the appropriate service offerings, skills, and bandwidth with client's needsEnsures accurate data including fields such as demand notes, dates, service levels, and other key information within the myPursuitServices toolProvides demand management coverage to other MUs as needed – e.g. PTO, volume management Trains and develops new joinersLeads effort to manage the forecast and assignments to provide a balance for team members and enable them to take PTO, training, etc. without causing a disruption in service to customersProvides inputs to process improvement, standardization, and cost efficiency Serves as first point of contact for customer escalationsKnowledge & Skill Requirements:
• Customer Insight – INTERMEDIATE
• Deal Shaping – INTERMEDIATE
• Sales Planning & Forecasting – INTERMEDIATE
• Sales Pursuit Management – INTERMEDIATE
• Sales Reporting & Channel Analytics – INTERMEDIATE
• Value Analysis and Prioritization – INTERMEDIATE
Educational Qualification: Must have:
• Undergraduate degree
• English language fluency (oral and written)
Good to have:
• Business Management education desirable
Skills & Work Experience: Must have:
• A minimum of 4 years of experience
Good to have:
• Analytical Thinking
• Project Management
• Anticipates business needs
• Communication skills
• Customer Service
• Decision Making & Judgement
• Problem Solving
• Relationship Building
• MS Office Software
Other requirements:
•Must support/mirror working hours for the supported Market Unit or other business area
•Must be flexible with work hours according to business needs
•Must have good internet connectivity and distraction-free environment for working at home, in accordance with local guidelines
•May be occasionally required to travel domestically or internationally
Additional Comments:
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
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