In this role you will be the main point of contact for clients supporting our InnovidXP omni-channel Digital Advertising measurement solution across Linear and OTT. This is a highly visible role, where you will have the opportunity to work internally across various teams around the globe and externally with our clients, MVPDs, brands, and agencies all while making a true impact on our business success.You will align on client needs, organize their requirements into a clear Scope of Work, and oversee the implementation of the client deliverables across our measurement solutions. You will work closely with Data Scientists, Product, Sales, Account & Technical teams to onboard clients and execute their measurement strategy. What You Will Do:Manage a variety of complex client meetings, such as onboarding, product updates, feature rollouts, and statuses independently or with minimal oversight.Cross Team Collaboration - work closely with sales, product, and marketing departments as the liaison between the client and internal departments.Put together client meeting agendas and prepare talking points.Speak and present with confidence on subject matter.Identify and proactively present solution-oriented ideas for process and product improvementsPerform risk assessment of the platform within the area of responsibility e.g. assess bugs and feature requests thoroughly and evaluate any risks.Advise and consult on best practices, optimizations, recommendations, etc.Understand and articulate areas of opportunity for clientsAssess prioritization and complexity of tasks.Demonstrated masterful time management to understand timing as it relates to campaign/issue complexity.Help to identify opportunities based on client engagement, platform usage, and product feedback.Establish strong inter-departmental relationships.What You Will Need:+2 years of experience in a Customer success / Account Management role within a technological company+2 years of experience giving support to big international clientsPrevious experience in technical pre-sales or post-sales rolesExperience in Digital Advertising Ecosystem - Highly preferredKnowledge of Data related technologies - Highly preferredClear and engaging communication skillsExperience structuring solutions for large enterprise clientsAbility to articulate complex information in simple, clear terms to non-technical clients and users, including presentations - both written and verbalOutstanding troubleshooting, analytical, and problem-solving abilities, along with the ability to collaborate cross-functionallyFamiliarity with software development practices and ability to work with and understand product developmentWhat We Will Offer You:Unlimited VacationsMonthly Inflation updatesLunch CreditOSDE 410 as medical assuranceEnglish lessonsGym coverageInternet coverageStock Units (RSUs)Learning & Development - Tools and TrainingHybrid & flexible working model - nice offices in Palermo with endless snacks & beveragesHigh visibility roles with a tremendous amount of growth potentialGlobal team and cross-company collaboration unlike anywhere else!
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