Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 900+ teammates from 25+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
As we continue to expand, we are looking for a skilled and motivated System Administrator to join our Service Desk team.
What will I be doing? Oversee the resolution of escalated issues by Level 1 support, ensuring timely and effective solutions. Manage the portfolio of Software as a Service (SAAS) applications within our organizational stack. Implement automation for recurrent tasks to enhance operational efficiency. Facilitate the seamless integration of new applications into our Identity Management software, specifically Azure Active Directory. Undertake the creation and thorough review of documentation to maintain comprehensive and accurate records. What skills do I need? Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in a service desk or technical support role. Experience using AzureAD, Jamf, Microsoft Intune, ManageEngine and Jira. Strong knowledge of computer systems, software, and hardware. Excellent problem-solving and communication skills. Ability to prioritize and manage several open issues at the same time. Familiarity with remote desktop applications and help desk software (e.g., TeamViewer, Zendesk, ServiceNow). Network troubleshooting skills. General knowledge of public cloud providers (eg AWS, GCP, Azure). Strong experience in Jira, specializing in automations, backend project configuration, workflows, and integrations with third-party applications.
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