Ssr. Human Resources Support (US Client)Line of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: IFS - Human Capital (HC)
Management Level: Specialist
Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Role & Responsibilities People Operations delivers transactional and strategic support across the entire human capital lifecycle. We are trusted advisors who deliver innovative and scalable human capital solutions. The team strategically leverages technology and reporting to deliver first class customer service.Upload data and ensure that all employee information is up to date across the company systems.Job Requirements Minimum Degree Required: High School Diploma.Minimum Year(s) of Experience: 1 year(s) of Human Capital/Customer Service or PwC Experience.Language: Oral and written proficiency in English required.Preferred Qualifications Degree Preferred: Bachelor DegreeDemonstrates some knowledge and/or a proven record of success in the following areas:Understanding of human resources and deployment practices;Enabling reliable utilization forecasting which directly impacts our bottom line, TalentLink;Reporting production encompassing multiple data points, possibly drawing data from multiple firm systems;Understanding various firm systems and how to merge data;Understanding comprehensive skill searches and pre-screen resumes;Making decisions and solving problems independently;Providing tactical support that enables the team to deliver operational efficiency;Performing timesheet analysis and follow up;Sending staff confirmation communications;Performing a variety of reporting and analysis;Validating and updating all client service staff schedules;Managing multiple work streams;Utilizing analytical ability through troubleshooting;Reviewing the work of administrative staff;Addressing escalations within the team;Supporting special projects related to leadership priorities.Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
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