Software Support Specialist

Job Description Our Client is a fast-growing software company looking for a new Software Support Specialist! You have the opportunity to join a small team and make a difference from the ground up for a personalized experience.

What You'll Be Doing: Support web applications with at least 3 years of experience. Work directly with customers to help them configure web-based software. Resolve technical support tickets. Escalate issues to the software development team. Escalate issues to the data center ops team. Escalate issues to partner ops team. Provide web training to customers and prospects. What You Bring to The Role: Passion for web technology. General facility with technology and ability to learn new technologies quickly. Extremely self-motivated; able to find opportunities for improvement and tackle them without external direction. Strong problem-solving skills and sound judgment. Must pass a background check. We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Work Remotely: Yes

Job Type: Full-time

Schedule: Monday to Friday Application Question: Candidate must be willing to complete a skills test in order to be considered. Experience: Web Application Support: 3 years (Required)


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