Service Desk Team Lead Ingles Excluyente

Mandatory skills Strong written and verbal communication skills in both English and Spanish successful applicants should be friendly, and able to communicate well at various levels within a business and with endusers of various skills and experience
People oriented able to manage different personalities and take appropriate actions for handling potential conflicts within the teams
Calm able to deal with pressured staff working to deadlines and work shifts.
Composed and trustworthy is seen as a direct truthful individual, can present the unvarnished truth in an appropriate and helpful manner.
Admits mistakes.
Good command of the Microsoft Office Suite products

Desirable skills
Familiar with IT security standards and concepts
Familiar with basic network connection diagnostics
Familiar with ITIL concepts and practice certification is a plus
Prior experience with Service Management Systems in outsourcing environments
Understanding of the principles behind Active Directory, DNS, local client networking, and both clientserver and hosted webbased bespoke applications