The Research Supervisor will manage the end-to-end Research team and provide on-the-ground support for the end-to-end Information Product Management (IPM) team, as required; implement the Firm's global I&R strategy and Research strategy; work with the Regional I&R Leads, In-Market I&R Managers and Research Librarians, Country Knowledge Partner(s) and local Knowledge team(s); and act as the primary point of contact in the Service Center for I&R requests and enquiries.
Responsibilities: Service Orientation Maintain and build strong relationships with in-market I&R Managers and Research Librarians, BDMC Directors and Managers, Country Knowledge Partners and Lawyers, the end-to-end Business Research team and Information Product Management team, and other Knowledge Services teams. Demonstrate value through effective communication with stakeholders and key relationships. Oversee the provision of the Research & Information Alert services as directed and defined by the Service Owner for Research and Information alert services. Knowledge & Expertise: Manage and lead the end-to-end research team in the Service Center, and provide support to the end-to-end IPM team in the Service Center, as required. Understand and demonstrate the I&R services offered, promoting the role and functionality of the Firm's business and legal research services and information repositories and resources. Develop strategic research and business intelligence reports on companies, markets, and industries in support of the Firm's growth priorities about business research; promote legal, regulatory, and related information and research to lawyers, BDMC, and other users as appropriate about legal research. Propose actionable insights into research reports based on external and Firm data, as needed/appropriate. Coordinate with relevant teams within and outside of the department in the conduct of research, as needed. Help conceptualize/improve research report templates, formats, and product offerings. Support planned and ad hoc research projects. Support the development and delivery of research training plans and programs for trainees, lawyers, and other staff, and assess learning opportunities for workplace excellence. Work with regional I&R Managers, Research Librarians, and Manager, Research & Information Alerts, and liaise with internal clients to learn about their business focus and information needs. Apply industry thinking, initiative, and experience when providing information and research. People Management: Effective and proactive management of the Service Centre Legal Research team and other Knowledge team members as required. Collaborative, supportive, team player working with in-market Research Librarians, other Research team members, Knowledge Services staff, and the wider Information & Research and Knowledge Communities. Work Management: Support and participate in the adoption and use of Knowledge and I&R solutions. Participate in and lead projects as requested; supervise other team members as required. Be aware of and participate in the Firm's and I&R group's goals. Participate in setting and aligning I&R group goals with PG and IG goals, managing resources, and evaluating use. Report on usage and space management. Contribute substantively to the provision of the Information & Research services. Skills and Experience: Relevant undergraduate degree (e.g., library, research, data analysis, information management, or similar). Extensive relevant experience, with a relevant background in knowledge, information, and research in a professional services environment. Experience in leading and managing a team of research professionals, allocating work, and developing their careers. Strong knowledge of secondary research processes and techniques. Excellent written, verbal, and interpersonal communication skills. Comprehension of a diverse set of relevant knowledge and information resources particularly for legal research. Proficiency in MS Word, Outlook, PowerPoint, and Excel, as well as familiarity with database management. Commitment to outstanding client service. Willingness to work outside normal office hours, as needed. Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environments, highly credible and persuasive. Strong people management and organizational skills; ability to prioritize and manage people's time to meet deadlines. Demonstrated ability to drive results and a sense of urgency in setting strategies and executing against the objectives. Proven ability to influence, interact, and consult with senior leaders, strong collaboration skills, and effective stakeholder management.
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