Job Description
We currently have an opportunity for an Apprentice Service Advisor to join the team at our Mercedes-Benz dealership located in Deeside!
As part of this role you will undertake a 2-3 year apprenticeship, which will be provided by either Mercedes-Benz Training Academy, or an external training provider which we will confirm at the point of starting.
The apprenticeship may involve some overnight stays throughout the duration of the course, generally in 1-2 week blocks, which we will arrange with you. You will have the support of an experienced mentor onsite, as well as the wider team and dedicated time to complete online modules and training.
Upon successful completion of your apprenticeship you will be able to carry out the role of a Service Advisor.
£6.40 per hour in your first year, after which rate is in line with National Minimum WageBased onsite in Deeside40 hours per week, Monday - Friday, 08:30 – 17:0023 days' holiday each year plus bank holidaysPermanentAdditional leaveCompany eventsCompany pensionCycle to work schemeDiscounted gym membershipEnhanced maternity leaveEnhanced paternity leaveFree on-site parkingLong service awardsReferral programmeSick payKey Purpose of the Job: To learn and qualify in being a Service Advisor which are responsible for;Being the first point of contact for the customer in relation to any service queries or requestsThe quality of the entire preparation and planning process for enquiries across multiple communication channelsMediating between the parts warehouse, workshop, customers and other internal departmentsAccountabilities and experience you will gain: Raising and processing individual and bulk service bookingsRaising job cards and ensuring all relevant documentation is attachedDaily job checksWelcoming customers in a friendly and professional manner, ensuring a smooth and positive customer journeyKeeping customers informed of the status of their vehicle and providing advice when neededDeveloping and utilising knowledge of relevant regulations and legislationKeeping up to date with the most recent product informationMaking exact cost estimates and fixed prices, where necessary after prior agreement with technical and Workshop ManagerEntering orders, extensions, sketches of paintwork, etc into systemsEntering changes to vehicle and customer data into systemsFilling in worksheets and test sheets relating to the orderCarrying out quality control with respect to vehicles and orders as part of quality assuranceDiscussing payment with customers and, if necessary, negotiating special prices with AccountsSelling/advising on service contracts and seasonal/other servicesSkills and Competencies Required: Good telephone answering/interpersonal skillsOrganisational skillsA willingness to learnAdditional Information: This role is site based, therefore you must be able to commute to site for each scheduled shiftIf an alternative course provider is selected, further information will be providedApply:
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