It's not every day a full:time, long:term, fully remote executive:level position opens up at a 500+ people software company. Work from anywhere, managing a company with 500+ people from 100+ different countries. Our workforce is composed of the top 1 of talent from all around the world. Working with super:smart, high paced colleagues enables you to build a dream:team with exceptional performance.
In this role, you will be transforming slow:paced, complex software companies into what we believe is the future of work. You will have to transform and operate multiple different software companies each with its own challenges. Learn how to operate them in our unique, revolutionary, fully remote operating environment.
Work in a super fast:paced environment with new software companies joining the portfolio monthly and several evaluated weekly. Grow your career at a rapid pace, receive daily coaching and weekly performance reviews, improve your skills and deliver unprecedented business results.
Being successful in our organization requires being hands:on, into the details, fast to react, quick to process and eager to deliver great results every day. Making day to day decisions that have an immediate impact on the company's blueprint and on customer success.
Joining us is a smart career move as within a short period of time you'll evolve your skills to become a future of work executive that exceeds any global standards of any company out there. Apply now to start your long:term career path with us
What You Will Be Doing
You will be deployed into our enterprise 100M+ / year software operating companies to ensure each company hits our target for operating margin while also achieving industry:leading benchmarks for customer retention.
In this role, you will report directly into an Executive Vice President within the ownership group and be a dotted line report to the CEO of an operating company, serving as a key member of the operating companys senior leadership team. In addition to being measured on operating margin achievement, the quality of operating company talent, the operating companys effective use of ownership:managed shared services, and customer experience, you are expected to enable the CEO to focus on business growth, vision, and strategy and to drive down the cost of delivery quarter:over:quarter in order to free up investment dollars for customer retention and growth activities.
The ideal candidate is:
: high IQ, deeply technical, high:velocity leader with a minimum of 5+ years of software engineering management experience plus a minimum of 5+ years of multi:functional management experience including some portion of customer:facing operations such as Professional Services, Customer Support, and Account Management. He or she may have been a COO, Managing Director or operationally:minded CEO in a small or medium:sized company or a senior functional leader in a large corporation.
: software expert and hands:on, control freak at the core such that he or she is both capable of and passionate about the details as well as unyielding in his or her expectations for accurate analysis of the most important problems.
: able to hold an extremely high bar on talent, embracing the Crossover model of top 1 global talent and understanding that there is no more important asset in a software company than its people.
Managing Director Key Responsibilities
: Customer by customer review of contracts, NPS and financial status to provide excellent customer success plans, high NPS scores and restructuring plans to evolve the customers footprint
: Company by company deep dives resulting in a documented improvement plan that needs to yield 25 improvement Q/Q for companies in their steady state and 50 improvement Q/Q for companies in their integration phase
: Function by function deep dives resulting in a documented improvement plan (engineering, support, PS, MS, SaaSOps, Finance, Supply Chain etc.
: Automation plans that enabl
