Learning & Development – Learner Experience Manager Line of Service: Internal Firm Services
Industry/Sector: Not Applicable
Specialism: IFS - Internal Firm Services - Other
Management Level: Manager
Job Description & Summary: At PwC, our people in talent and development focus on finding, deploying, training, and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate, and train employees, in line with market developments and firm strategy.
As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.
Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members, and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Preferred Knowledge/Skills: Minimum Year(s) of Experience: 4
Minimum Degree Required: High School Diploma or GED
Degree Preferred: Bachelor degree
Language: Advanced English level
Demonstrates thorough knowledge and/or a proven record of success in the following areas: Leveraging agile and waterfall project management skills to plan and manage the end-to-end design, development and/or curation, delivery, and measurement of various learning solutions including live/virtual conference/classroom and digital learning assets and experiences; Applying adult learning theory, human-centered design, and instructional design to lead and/or contribute to the development of learning solutions that meet client needs; Leveraging learning technology to enable the learner experience Managing learning management system workflow to support learner experience and compliance needs; Managing various project activities including registration set-up and monitoring, materials management, instructor scheduling, content review, etc.; Establishing effective networks and managing project teams including on-shore and offshore resources to accomplish the project management and implementation of L&D programs; Demonstrates extensive abilities and/or a proven record of success as a team leader; Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate; Leveraging presentation and communication skills to effectively work with clients and other team members; Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience; Understanding of NASBA and AICPA CPE requirements and the impact on the learning solution project plan, design, and implementation; Understanding accessibility standards and the impact on the learning solution project plan, design, and implementation; Supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; Managing project economics and maintaining flexibility for unanticipated issues; Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:
Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping); Using agile project management techniques (including sprint planning, backlog management and sprint review); Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools; Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); Leveraging the Google suite of tools to drive efficiency, productivity, and collaboration. Understand the importance of having correct information management; Knowledge of Information Security and Data Protection; Correct Information Security Management. Inclusivity Statement: Todos los candidatos calificados serán considerados para trabajar en PwC sin importar etnia; credo; color; religión; nacionalidad; edad; discapacidad; orientación sexual; identidad o expresión de género; predisposición genética o condición de portador; estado civil, o cualquier otra condición protegida por la ley. PwC se enorgullece de ser una organización inclusiva y brindar igualdad de oportunidades.
All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.
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