Head Of Department

We are seeking an Italian-speaking Customer Support Agent for a leading multinational technology BPO business in Lisbon, Portugal.
The ideal candidate will possess excellent communication skills, be fluent in Italian and English, and have a resourceful and stress-resilient personality.
Key responsibilities include assisting creators of a video content platform, identifying and resolving client issues, and collaborating with other agents or teams as needed.
Requirements include native or fluent Italian, excellent writing and verbal communication skills, and the ability to work independently and as part of a team.
Key Responsibilities: Assist creators of a video content platform using multiple channels as assignedIdentify and resolve client issues, provide solutions and alternatives, and guide customers within time limitsUse provided guides and protocols to ensure customer satisfaction and provide professional supportCollaborate with other agents or teams as needed to resolve complex casesDocument each action taken in a CRM system in detailRequirements: Native or fluent in Italian, both oral and writtenFluent in English (at least B2 level)Excellent writing and verbal communication skills to simplify technical language for non-technical usersResourceful and stress-resilient personality that can adapt and remain calm in all situationsGood listening skills and ability to empathize with othersAbility to solve issues in a timely mannerAbility to work independently while being a team player
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