Job Description - Floor Supervisor Brand Experience and Delivery (MER0003CQM)
Floor Supervisor Brand Experience and Delivery
Group: Mercedes-Benz Group AG
Compensation: The compensation range for this position is $90,000 - $110,000.
Primary Purpose of Job: Creates and manages to the desired brand experience in the showroom, boutique, café, and customer experience.
Overall Deliverables: This content should not be considered an exhaustive statement of responsibilities or requirements. Employees may be required to perform other job-related responsibilities in order for the department to achieve its goals.
Responsibilities: Defines and documents dealership desired processes for delivery, customer greeting, concierge service, boutique process, cashiering, customer hand-over and café; (As needed, 10% Time) Determines hospitality and retail experience needs for areas of responsibility (Ongoing, 20% Time) Determines and implements retail merchandising/display elements along with boutique teams for sale. Manages sales and retail displays (Daily, 10% Time) Determines, staffs, trains and delivers Café and on-call delivery of items from boutique and café to clients on showroom. Business owner for web-based app (Daily, 10% Time) Defines and delivers on vehicle hand-over process managing team of delivery specialists (Daily, 10% Time) Communicates and manages training requirements for hospitality process in area of responsibility including training of associates and managing to process (Ongoing quarterly planning, 10% Time) Manages necessary staffing to deliver on desired experience (Ongoing, 10% Time) Manages on floor daily and monitors all employees - inspects for process, delivery, cleanliness of floor, uniforms, use of equipment and monitors customer satisfaction. Manages inventories for café (Ongoing, 20% Time) Qualifications: Requirements & Conditions: Preferred candidate must have a minimum of 5 years business/luxury/catering to retail experience/customer interactions. Must be passionate for customer experience and able to motivate employees to deliver memorable experiences.
Education: Bachelor's degree in business, communication, management or other related field. A master's degree is preferred but not required with relevant retail experience.
Knowledge: Must have experience in retail merchandising, retail displays, marketing communication, design and decorating, customer experience, project management (highly organized), and strong people management skills.
Retail Project Management Leadership Retail/dealer process knowledge preferred - hospitality background delivering high-end luxury experience. Ability to effectively manage projects and deliver on-time results, team player with proven high-profile project experience, representing luxury brand and product. Understanding and experience in transforming high-end luxury retail business preferably in Manhattan. Job Competencies and Core Behaviors: Highly organized, team culture leader, hospitality trained, must understand retail transformation and experience, people-oriented, KPI and able to manage on strict timelines, merchandising, ability to delegate and manage results, ability to present to C-level audience, willingness to use new technologies to solve problems or create efficiency, understanding of process flows and ability to document processes. Core Behaviors: High level coordination and project management skills Luxury retail expert with ability to design and deliver desired experience Understands people, process, hospitality, and merchandising Strong hospitality guru Budget and business focused Other Skills: Ability to work within corporate culture and retail organizations Hospitality training and development specialty College Degree with Business, Hospitality and Merchandising area of expertise (master's Preferred) or minimum of 5 years equivalent retail hospitality experience The fully trained individual must develop and maintain comprehensive knowledge of: Company Policies & Procedures Company Mission, Goals & Vision Departmental practices/procedures and how they apply to customers Interdepartmental relationships and their effect on company, departmental and individual goals Software that is applicable to the job Organization Primary Location: Mercedes-Benz Manhattan, Inc.
Location: United States of America-New York-New York
Work Locations: 770 11th Avenue, New York, 10019
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