The Digital Documentation Services Operations teams are responsible for supporting all JPM businesses for their client documentation & data life-cycle management from Documentation creation to digitization for distribution using innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Job responsibilities Execute tasks assigned in a timely manner with little or no supervisionResponsible for ensuring that all aspects of transaction management for clients are completed on time and exceptions and client inquiries are resolvedEstablish yourself as Subject Matter Expert and be part of the Checker organizationAbility to quickly spot errors and provide oral and written feedback to the makerPerform Root cause analysis on errors and develop themes to improve accuracyHave a control mindset and be alert to issues and risks that have impact on process or to the organizationIdeate on process improvement and automationAdditional responsibilities may include managing daily regulatory reporting tasks and remediation activities, as well as process improvement.Excellent client focus and customer care working practices and strong sense of ownership and responsibilityRepresent the team on internal meetings with senior stakeholdersRequired qualifications, capabilities and skills Bachelor's degree required and Proficient with MS Office (Excel, Word, PowerPoint, Outlook, etc.)Minimum 3 to 5 years' experience in Banking preferably with a knowledge of DerivativesThorough understanding of the legal language to interpret the documents provided and impact to the FirmPreferred experience in middle or back office operationsUnderstanding of the financial services industry, products, and processesStrong analytical skills with excellent oral and written communications skillsAttention to detail and ability to perform tasks with high degree of accuracyA strong sense of ownership and responsibilityExcellent client focus and customer care working practicesWillingness and flexibility to work during US hoursPreferred qualifications, capabilities and skills Preferred experience in middle or back office operations
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