At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.
Who we are looking for:The primary role of the Digital Director is to support the respective capability 'front-of-house' personnel in delivering outstanding omni-channel experiences to consumers. The Digital Director is responsible for thought leadership, cross-capability integration, team management, commercial oversight, and SOP rollout across all markets.
What you'll do:Digital capability integrationIdentify scope of work for Digital incl. potential deliverables and milestones.Coordinating different capabilities within an OU.Ensure successful integration of digital capabilities.Assembling the right teams for the experience.Thought leadershipBe the primary business partner and single point of contact to the client leadership.Provide digital counsel to senior client roles regarding latest digital best practices, products and trends.Strategic and tactical commercial leadership and day-to-day management.Team managementBuild and lead the digital team (e.g., Digital strategist(s), Digital Coordinator etc.) to plan, create, and implement a comprehensive digital strategy to reach the OU goals.Brief the digital team on project scope and coordinate the involvement of each team in the different projects.Train, motivate, and coach the digital team, as they provide attentive and efficient service to the client.Maintain quality service by assuring quality and customer service standards, understanding and resolving conflicts and concerns from the client, and recommending improvements.What you'll need:Proven experience as a business manager or similar executive role as business partner to snr leadership.Commercial and financial leadership experience.+6 years of digital experience with record of designing and implementing digital marketing strategies.Strong communication skills with ability to communicate across stakeholder seniority levels incl. C-Suite and Global stakeholders.Experience in delivering KPIs, measurable output, and financial results.In depth knowledge of different digital marketing capabilities such as CRM, website, and social media etc.Experience with marketing automation platforms such as Adobe Marketing Cloud or Salesforce Marketing Cloud.At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.
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