CVAD or AWS Engineer Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of over 70 skilled professionals across Latin America and the US, we are committed to delivering software that drives success.
Position Overview: Level 3 acts as a subject matter expert for specific technologies and resolves issues that require high technical expertise. Level 3 develops documentation such as FAQs and SOP for customer technologies. Level 3 is regarded as a team lead for a Managed Services engagement. Level 3 works with customers to isolate and resolve issues by attempting to duplicate the problem and provide a resolution. Level 3 acts as a primary contact between the customer and the Enterprise Architect in case that support from this level is requested.
Key Responsibilities: Act as subject matter expert Resolve highly technical issues escalated from Level 2 Develop FAQs and standard procedures Analyze trends to identify potential problems and risks Coordinate regular preventative maintenance activities Remotely access customer systems to investigate issues Update/Review documentation for internal processes and procedures Review Managed Services Reports Staff the rotating On-Call and On-Call backup shifts according to the annual schedule Desired Skills & Qualifications: Citrix or WorkSpaces Preferred certifications: CCE-V Other relevant certifications: CCA-N Experience managing CVAD environments on premises Experience managing CVAD environments on Citrix Cloud Experience managing StoreFront deployments Experience managing PVS environments and updating vDisks Experience with image management via Machine Creation Services (MCS) Experience maintaining machine catalogs, delivery groups, and published applications OR AWS Preferred certifications: AWS Solutions Architect Other relevant certifications: AWS Certified SysOps Administrator - Associate Experience managing AWS WorkSpaces environments Experience managing AWS AppStream environments (optional) Experience with AWS native services including: EC2, S3, VPC, Route53, IAM Experience managing patches/updates via Tanium Technical Requirements Windows: Advanced experience with Windows Server OS including regular maintenance and troubleshooting Advanced experience with AD, DNS, and DHCP Advanced experience with Windows 10/11 OS including regular maintenance and troubleshooting English required (B2)
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