Customer Support Associate

Our team thrives on dedication, empathy, and excellence in customer service.
We are currently seeking a talented Customer Support Associate to join our customer service team and help us provide exceptional support and build lasting relationships with our clients.
Position Overview: As a Customer Support Associate , you will be at the forefront of our customer service efforts, addressing inquiries, resolving issues, and delivering stellar support across various channels.
Your role demands superb communication skills, empathy, and a strong commitment to excellence.
Key Responsibilities: -Swiftly respond to customer inquiries via email, live chat, and phone, ensuring every interaction is handled with professionalism and empathy.
-Maintain accurate records of customer interactions and transactions, ensuring no detail is overlooked.
-Collaborate closely with teammates to ensure every customer enjoys a seamless experience from start to finish.
-Resolve customer issues and escalate complex problems as needed to ensure satisfaction.
Qualifications: -Proficiency in both written and verbal English.
-Minimum of 1 year of customer service experience.
-Excellent communication and interpersonal skills.
-Ability to thrive in a fast-paced environment, juggling multiple tasks with ease.
-A suitable environment for taking phone calls and a personally-owned PC or laptop with a minimum of 15 Mbps upload & download speed.
A backup internet connection (10 Mbps) is also required upon hiring.
Compensation and Benefits: -Competitive hourly rate: $3-4 USD per hour.
-Comprehensive health insurance with dental coverage.
-Embrace the work-from-home lifestyle with flexibility and freedom.
-Enjoy paid time-off, performance bonuses, and year-end bonuses.
-Opportunities for advancement in a growing company.
How to Apply: Ready to make a difference in the world of customer service?
We'd love to review your application and get to know you more!
Please submit your application through our dedicated link: https://bit.ly/cs-application-link and use Application Code: JAZZHR.
Strong communication and collaboration skills are essential, and we look forward to welcoming you to our team!
Please note: We will only review applications submitted through the provided link.
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